{"id":19611,"date":"2025-08-19T10:54:28","date_gmt":"2025-08-19T10:54:28","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=19611"},"modified":"2025-08-19T10:54:28","modified_gmt":"2025-08-19T10:54:28","slug":"nihonkai-gas-adopts-ai-voice-bot-commubo-for-service-reception","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/nihonkai-gas-adopts-ai-voice-bot-commubo-for-service-reception\/","title":{"rendered":"\u65e5\u672c\u6d77\u30ac\u30b9\u3001AI\u97f3\u58f0\u30dc\u30c3\u30c8\u300ccommubo\u300d\u3092\u30b5\u30fc\u30d3\u30b9\u53d7\u4ed8\u306b\u63a1\u7528"},"content":{"rendered":"

Softfront Japan<\/a> Co., Ltd., a subsidiary of Softfront Holdings Co., Ltd., is pleased to announce that its AI voice bot “commubo” has been adopted by Nihonkai Gas Co., Ltd.<\/p>

\u5c0e\u5165\u306e\u80cc\u666f\u30af\u30e9\u30a6\u30c9\u30b3\u30f3\u30d4\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u3068\u81ea\u52d5\u5316\u3092\u63a8\u9032\u3057\u3001\u4e2d\u9577\u671f\u7684\u306a\u7d4c\u55b6\u8ab2\u984c\u3092\u89e3\u6c7a<\/h4>

2030\u5e74\u306b\u5411\u3051\u305f\u300cNEXT\u30d3\u30b8\u30e7\u30f3\u300d\u306e\u5b9f\u73fe\u306b\u5411\u3051\u3001\u4e2d\u9577\u671f\u7684\u306a\u7d4c\u55b6\u8ab2\u984c\u306e\u89e3\u6c7a\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u308b\u65e5\u672c\u6d77\u30ac\u30b9\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u90e8\u9580\u306b\u304a\u3044\u3066\u3001\u5f93\u6765\u306e\u30aa\u30f3\u30d7\u30ec\u30df\u30b9\u578bPBX\u3092\u30af\u30e9\u30a6\u30c9\u578bCTI\u30b7\u30b9\u30c6\u30e0\u300cBIZTEL\u300d\u306b\u30ea\u30d7\u30ec\u30fc\u30b9\u3057\u3001\u8a2d\u5099\u66f4\u65b0\u306e\u30b3\u30b9\u30c8\u3084\u8ca0\u62c5\u306e\u8efd\u6e1b\u3001BCP\u5bfe\u7b56\u3001\u591a\u69d8\u306a\u50cd\u304d\u65b9\u3078\u306e\u5bfe\u5fdc\u306a\u3069\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002<\/p>

BIZTEL\u5c0e\u5165\u5f8c\u3001\u540c\u793e\u306fIVR\u306b\u3088\u308bWeb\u30b5\u30a4\u30c8\u3078\u306e\u8a98\u5c0e\u3068\u3001\u4eba\u306b\u3088\u308b\u5fdc\u5bfe\u3092\u4f7f\u3044\u5206\u3051\u3066\u304d\u307e\u3057\u305f\u3002\u3057\u304b\u3057\u3001\u9867\u5ba2\u306e\u81ea\u5df1\u89e3\u6c7a\u3092\u4fc3\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3059\u308b\u305f\u3081\u3001\u6b21\u306e\u30b9\u30c6\u30c3\u30d7\u3068\u3057\u3066\u30af\u30e9\u30a6\u30c9\u30c4\u30fc\u30eb\u3092\u6d3b\u7528\u3057\u305f\u81ea\u52d5\u5316\u3092\u691c\u8a0e\u3002\u5b9a\u578b\u696d\u52d9\u306e\u554f\u3044\u5408\u308f\u305b\u304c\u591a\u3044\u3053\u3068\u304b\u3089\u3001\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306e\u5c0e\u5165\u3092\u691c\u8a0e\u3059\u308b\u3053\u3068\u306b\u3002<\/p>

\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a \u4e09\u83f1UFJ\u30d5\u30a1\u30af\u30bf\u30fc\u3068\u6771\u8a08\u96fb\u7b97\u304c\u63d0\u643a\u62e1\u5927<\/a><\/h4>

\u9078\u5b9a\u30dd\u30a4\u30f3\u30c8BIZTEL\u9023\u643a\u3001\u30b7\u30ca\u30ea\u30aa\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3001\u5c0e\u5165\u30fb\u904b\u7528\u30b9\u30d4\u30fc\u30c9\u306a\u3069<\/h4>

Nihonkai Gas<\/a> \u540c\u793e\u306f\u3001\u4e2d\u671f\u7d4c\u55b6\u8a08\u753b\u306e\u76ee\u6a19\u30923\u5e74\u4ee5\u5185\u306b\u9054\u6210\u3059\u308b\u305f\u3081\u3001\u30b9\u30d4\u30fc\u30c9\u611f\u3092\u91cd\u8996\u3002\u8907\u6570\u306e\u30d9\u30f3\u30c0\u30fc\u304b\u3089\u63d0\u6848\u3092\u53d7\u3051\u305f\u540c\u793e\u306f\u3001\u4ee5\u4e0b\u306e\u70b9\u3092\u8a55\u4fa1\u3057\u3001commubo\u3092\u9078\u5b9a\u3057\u307e\u3057\u305f\uff1a<\/p>

BIZTEL\u3068\u306e\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\uff08\u9078\u8003\u306e\u524d\u63d0\u6761\u4ef6\uff09<\/p>

\u793e\u5185\u3067\u30b7\u30ca\u30ea\u30aa\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u3066\u69cb\u7bc9\u3059\u308b\u80fd\u529b<\/p>

\u5b89\u4fa1\u3067\u6027\u80fd\u304c\u826f\u3044<\/p>

\u77ed\u3044\u5b9f\u65bd\u671f\u9593<\/p>

\u5fb9\u5e95\u3057\u305f\u30b5\u30dd\u30fc\u30c8<\/p>

\u9ad8\u3044\u97f3\u58f0\u8a8d\u8b58<\/p>

\u5c0e\u5165\u306e\u52b9\u679c\u5ea7\u5e2d\u6570\u304c\u6e1b\u5c11\u3057\u3066\u3082\u5bfe\u5fdc\u7387\u3092\u7dad\u6301\u3057\u3001\u7e41\u5fd9\u671f\u306b\u306f\u30b3\u30fc\u30eb\u6570\u5897\u52a0\u306b\u3082\u5bfe\u5fdc<\/h4>

To automate the process, the call center started small, focusing on the reception of requests for starting gas service (turning on) from among their routine tasks. In cooperation with the DX Promotion Group, which is the support department, they worked to adjust the scenario with knowledge of both DX and the field. As a result, by not only implementing commubo’s response content but also separately building automation using RPA linked to commubo, they were able to simplify work, including post-processing, and put in place a system that comprehensively reduces operational burden by having operators only double-check the reception content and respond to customers who require additional contact.<\/p>

\u5c0e\u5165\u306e\u7d50\u679c\u3001\u6628\u5e74\u3088\u308a\u5e2d\u6570\u304c\u6e1b\u3063\u305f\u306b\u3082\u304b\u304b\u308f\u3089\u305a\u3001\u5bfe\u5fdc\u7387\u306f\u307b\u307c\u5909\u308f\u3089\u305a\u3001\u7e41\u5fd9\u671f\u306e\u96fb\u8a71\u91cf\u5897\u52a0\u306b\u3082\u5bfe\u5fdc\u3067\u304d\u308b\u4f53\u5236\u304c\u6574\u3044\u307e\u3057\u305f\u3002\u793e\u54e1\u304c\u8907\u96d1\u306a\u5bfe\u5fdc\u306b\u96c6\u4e2d\u3057\u305f\u308a\u3001\u30a4\u30ec\u30ae\u30e5\u30e9\u30fc\u306a\u696d\u52d9\u306b\u5bfe\u5fdc\u3057\u305f\u308a\u3059\u308b\u6642\u9593\u304c\u5897\u3048\u308b\u3053\u3068\u304c\u671f\u5f85\u3055\u308c\u307e\u3059\u3002<\/p>

The company’s mid-term management plan includes many customer-related initiatives, and as the number of points of contact between the call center and customers is set to increase in the future, it plans to further promote the automation of routine tasks so that manned operators have more time to handle tasks that should be handled by humans.<\/p>

\u30bd\u30fc\u30b9 PRTimes<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"

Softfront Japan Co., Ltd., a subsidiary of Softfront Holdings Co., Ltd., is pleased to announce that its AI voice bot “commubo” has been adopted by Nihonkai Gas Co., Ltd.Background of introduction: Promoting cloud computing and automation to solve medium- to long-term management issuesNihonkai Gas, which has been working to solve medium- to long-term management issues in order to achieve its NEXT Vision for 2030, replaced its traditional on-premise PBX with BIZTEL, a cloud-based CTI system, in its call center division, aiming to reduce the costs and burden of equipment upgrades, implement BCP measures, and accommodate diverse working styles.After introducing BIZTEL, the company branched between directing customers to the website via 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