{"id":18886,"date":"2025-08-05T10:30:56","date_gmt":"2025-08-05T10:30:56","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=18886"},"modified":"2025-08-05T10:30:56","modified_gmt":"2025-08-05T10:30:56","slug":"toppan-group-unveils-ai-powered-contact-center-service","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/toppan-group-unveils-ai-powered-contact-center-service\/","title":{"rendered":"\u30c8\u30c3\u30d1\u30f3\u30b0\u30eb\u30fc\u30d7\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u767a\u8868"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><p>\u30c8\u30c3\u30d1\u30f3\u30db\u30fc\u30eb\u30c7\u30a3\u30f3\u30b0\u30b9\u306e\u30b0\u30eb\u30fc\u30d7\u4f1a\u793e\u3067\u3042\u308b\u682a\u5f0f\u4f1a\u793e\u30c8\u30c3\u30d1\u30f3\u3068\u682a\u5f0f\u4f1a\u793eTB\u30cd\u30af\u30b9\u30c8\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30ba\u306f\u3001\u4f01\u696d\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306bAI\u6280\u8853\u3092\u5c0e\u5165\u3057\u3001\u30b9\u30e0\u30fc\u30ba\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5bfe\u5fdc\u3084\u30b3\u30b9\u30c8\u6700\u9069\u5316\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u3092\u652f\u63f4\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u30922025\u5e748\u67085\u65e5\u3088\u308a\u63d0\u4f9b\u958b\u59cb\u3057\u307e\u3059\u3002<\/p><p>The two companies will build a Lab. Function Center within TB Next Communications&rsquo; contact center to conduct various demonstrations using AI, identifying points for reducing call volume and improving productivity in corporate contact center operations, as well as analyzing inquiries. They will also comprehensively support contact center operations by combining existing operator responses with AI agents for joint responses, and designing business processes after the introduction of AI.<\/p><p>\u672c\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u30c8\u30c3\u30d1\u30f3\u30b0\u30eb\u30fc\u30d7\u304c2025\u5e745\u6708\u306b\u958b\u59cb\u3057\u305f\u3001\u793e\u5185\u5916\u306b\u304a\u3051\u308bAI\u6d3b\u7528\u306e\u63a8\u9032\u3068\u4f01\u696d\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u696d\u52d9\u306eAI\u5316\u3068\u3044\u3046\u30b0\u30eb\u30fc\u30d7\u6a2a\u65ad\u7684\u306a\u53d6\u308a\u7d44\u307f\u306e\u4e00\u74b0\u3068\u3057\u3066\u63d0\u4f9b\u3059\u308b\u3082\u306e\u3067\u3059\u3002\u672c\u30b5\u30fc\u30d3\u30b9\u306b\u3088\u308a\u3001\u6b21\u4e16\u4ee3\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bAI\u6d3b\u7528\u3092\u63a8\u9032\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u306b\u8ca2\u732e\u3057\u307e\u3059\u3002<\/p><h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/transcosmos-cogent-partner-on-contact-center-services\/\" rel=\"bookmark\">\u30c8\u30e9\u30f3\u30b9\u30b3\u30b9\u30e2\u30b9\u3068\u30b3\u30fc\u30b8\u30a7\u30f3\u30c8\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u3067\u63d0\u643a<\/a><\/h4><p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u69d8\u3005\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u624b\u6bb5\u3092\u901a\u3058\u3066\u6d88\u8cbb\u8005\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u304c\u3001\u8fd1\u5e74\u3001\u4eba\u624b\u4e0d\u8db3\u3084\u4eba\u4ef6\u8cbb\u306e\u9ad8\u9a30\u306b\u3088\u308a\u3001\u5bfe\u5fdc\u30b3\u30b9\u30c8\u306e\u4e0a\u6607\u306a\u3069\u304c\u8ab2\u984c\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u6d88\u8cbb\u8005\u30cb\u30fc\u30ba\u306e\u591a\u69d8\u5316\u306b\u3088\u308a\u3001\u8fc5\u901f\u3067\u8cea\u306e\u9ad8\u3044\u5bfe\u5fdc\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/p><p>2025\u5e745\u6708\u306b <a href=\"https:\/\/www.toppan.com\/\" data-no-translation=\"\">TOPPAN<\/a> \u306f\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u30d3\u30b8\u30cd\u30b9\u306e\u5b9f\u73fe\u306b\u5411\u3051\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30fb\u30c7\u30b8\u30bf\u30eb\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u5206\u91ce\u306b\u304a\u3051\u308b\u4f01\u696d\u306eAI\u5c0e\u5165\u304b\u3089\u904b\u7528\u307e\u3067\u3092\u7dcf\u5408\u7684\u306b\u652f\u63f4\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u3092\u958b\u59cb\u3057\u3001\u69d8\u3005\u306a\u4f01\u696d\u306b\u304a\u3051\u308bAI\u6d3b\u7528\u3092\u63a8\u9032\u3057\u3066\u3044\u307e\u3059\u3002<\/p><p>TB\u30cd\u30af\u30b9\u30c8\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30ba\u306f\u3001\u51f8\u7248\u5370\u5237\uff08\u73fe\u30c8\u30c3\u30d1\u30f3\u30db\u30fc\u30eb\u30c7\u30a3\u30f3\u30b0\u30b9\uff09\u3068\u30d9\u30eb\u30b7\u30b9\u30c6\u30e024\u30db\u30fc\u30eb\u30c7\u30a3\u30f3\u30b0\u30b9\u304c\u5408\u4f75\u3057\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068CRM\u306b\u5f37\u307f\u3092\u6301\u3064\u4f01\u696d\u3068\u3057\u30662020\u5e745\u6708\u306b\u8a2d\u7acb\u3002\u73fe\u5728\u3001\u5168\u56fd3\u62e0\u70b9\u3067\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092\u5c55\u958b\u3002<\/p><p>\u3053\u306e\u3088\u3046\u306a\u80cc\u666f\u306e\u3082\u3068\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306bAI\u6280\u8853\u3092\u6d3b\u7528\u3057\u3001\u901a\u8a71\u91cf\u524a\u6e1b\u3001\u751f\u7523\u6027\u5411\u4e0a\u3001\u554f\u3044\u5408\u308f\u305b\u5206\u6790\u306a\u3069\u306e\u8ab2\u984c\u3092\u62bd\u51fa\u3059\u308b\u3053\u3068\u3067\u3001\u30b9\u30e0\u30fc\u30ba\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5bfe\u5fdc\u3001\u30b3\u30b9\u30c8\u6700\u9069\u5316\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u3092\u652f\u63f4\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u3092\u958b\u59cb\u3057\u307e\u3059\u3002<\/p><p><strong>\u30bd\u30fc\u30b9 <a href=\"https:\/\/prtimes.jp\/main\/html\/rd\/p\/000001727.000033034.html\" data-no-translation=\"\">PRTimes<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>TOPPAN Corporation, a group company of TOPPAN Holdings, and TB Next Communications Inc. will begin offering a service on August 5, 2025, that introduces AI technology into corporate contact center operations to support smooth operator responses, cost optimization, and improved customer experience.The two companies will build a Lab. Function Center within TB Next Communications&rsquo; contact center to conduct various demonstrations using AI, identifying points for reducing call volume and improving productivity in corporate contact center operations, as well as analyzing inquiries. They will also comprehensively support contact center operations by combining existing operator responses with AI agents for joint responses, and designing business processes after the introduction of AI.This service [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":18927,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[486,465,428,6805,5509],"ppma_author":[205],"class_list":["post-18886","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-customer-experience","category-japan","category-martech","category-news","category-regional","tag-ai-technology","tag-contact-center","tag-customer-experience","tag-tb-next-communications","tag-toppan-corporation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>TOPPAN Group Launches AI Contact Center Support Service<\/title>\n<meta name=\"description\" content=\"TOPPAN and TB Next Communications launch AI-powered contact center service to enhance operator support and improve customer experience.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/toppan-group-unveils-ai-powered-contact-center-service\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TOPPAN Group Launches AI Contact Center Support Service\" \/>\n<meta property=\"og:description\" content=\"TOPPAN and TB Next Communications launch AI-powered contact center service to enhance operator support and 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