{"id":18644,"date":"2025-07-31T10:06:12","date_gmt":"2025-07-31T10:06:12","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=18644"},"modified":"2025-07-31T10:06:12","modified_gmt":"2025-07-31T10:06:12","slug":"livepass-inc-announces-next-product-strategy","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/livepass-inc-announces-next-product-strategy\/","title":{"rendered":"\u682a\u5f0f\u4f1a\u793e\u30e9\u30a4\u30d6\u30d1\u30b9\u6b21\u671f\u88fd\u54c1\u6226\u7565\u3092\u767a\u8868"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><p>livepass Inc. is pleased to announce that it is evolving from its traditional video-based service model to a more essential &ldquo;digital customer service experience,&rdquo; entering a new phase in which it will support companies in reforming their customer experience (CX).<\/p><p>By combining the safety and security of personal information management through patented technology with our proprietary &ldquo;customer issue estimation technology,&rdquo; we will accelerate the provision of our product lineup as &ldquo;livepass AI Agent,&rdquo; which dramatically improves CX throughout the entire customer service process, from site visits, applications, inquiries, recommendations, and analysis. In addition, we will release our first new product, &ldquo;livepass QA,&rdquo; an FAQ matching solution, today, July 31, 2025.<\/p><p>livepass combines generative AI and human knowledge with its patented personalized video technology. By providing new &ldquo;human-AI collaborative solutions&rdquo; tailored to each individual customer, it supports the activities of client companies in a variety of fields, including marketing, customer support, and internal business support.<\/p><h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/tokyo-gas-adopts-rightvoc-by-karte-ai-voc-solution\/\" rel=\"bookmark\">Tokyo Gas Adopts &ldquo;RightVoC by KARTE&rdquo; AI VoC Solution<\/a><\/h4><h4>\u30e9\u30a4\u30d6\u30d1\u30b9AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u4eba\u9593\u306e\u3088\u3046\u306a\u30c7\u30b8\u30bf\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u305f\u3081\u306e\u7d71\u5408\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/h4><p>\u88fd\u54c1\u306e\u9032\u5316\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u5bfe\u5fdc\u3059\u308b4\u3064\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30e3\u30cd\u30eb\u30681\u3064\u306e\u5206\u6790\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<br>\n\u3053\u308c\u307e\u3067\u306e\u30e9\u30a4\u30d6\u30d1\u30b9\u30fb\u30ad\u30e3\u30c3\u30c1\uff08\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u30c9\u52d5\u753b\uff09\u30b5\u30fc\u30d3\u30b9\u306b\u52a0\u3048\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u5408\u308f\u305b\u305f\u65b0\u305f\u306a\u63a5\u5ba2\u30c1\u30e3\u30cd\u30eb\u3092\u958b\u767a\u3057\u30012026\u5e74\u5ea6\u307e\u3067\u306b\u7d71\u5408\u7684\u306a\u63a5\u5ba2\u4f53\u9a13\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u304a\u5ba2\u3055\u307e\u306e\u884c\u52d5\u3092\u7d71\u5408\u7684\u306b\u5206\u6790\u3059\u308b\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u63d0\u4f9b\u3082\u4e88\u5b9a\u3057\u3066\u3044\u307e\u3059\u3002<\/p><p>All of these are built around livepass&rsquo;s patented technology and problem estimation technology, in addition to the consulting and creative design capabilities that we have cultivated over the years, and we aim to &ldquo;digitize the customer service process itself&rdquo; rather than just videos.<\/p><h4>\u7279\u8a31\u6280\u8853\u306b\u3088\u308b\u5b89\u5fc3\u30fb\u5b89\u5168\u306a\u8a2d\u8a08\u601d\u60f3\u3068\u4ed6\u793e\u3068\u306e\u5dee\u5225\u5316<\/h4><p>Although livepass AI Agent is an agent, it is designed to minimize the collection of personal information. The AI will first dig deep into the user&rsquo;s needs and promote decision-making with personalized video presentations. After that, livepass will use its proprietary technology to share the information with the client company. This ensures high security and compliance without compromising the customer experience.<\/p><p>\u3053\u306e\u30a2\u30fc\u30ad\u30c6\u30af\u30c1\u30e3\u30fc\u306f\u3001\u8907\u6570\u306e\u7279\u8a31\u6280\u8853\u3068\u3057\u3066\u4fdd\u8b77\u3055\u308c\u3066\u3044\u308b\u3001\u3042\u308b\u3044\u306f\u7279\u8a31\u51fa\u9858\u4e2d\u306e\u88fd\u54c1\u3067\u69cb\u6210\u3055\u308c\u3066\u304a\u308a\u3001\u4eca\u5f8c\u306e\u56fd\u5185\u5916\u3067\u306e\u4e8b\u696d\u5c55\u958b\u306b\u304a\u3044\u3066\u5927\u304d\u306a\u7af6\u4e89\u512a\u4f4d\u6027\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002<\/p><p>\u3055\u3089\u306b\u3001\u52d5\u753b\u306e\u81ea\u52d5\u751f\u6210\u3084FAQ\u306e\u81ea\u52d5\u56de\u7b54\u306f\u696d\u754c\u5185\u3067\u30b3\u30e2\u30c7\u30a3\u30c6\u30a3\u5316\u3057\u3064\u3064\u3042\u308a\u307e\u3059\u3001 <a href=\"https:\/\/www.livepass.jp\/\" data-no-translation=\"\">livepass<\/a> has clearly differentiated itself as a company that offers a &ldquo;human-like, comfortable customer service experience&rdquo; by providing an integrated support system that combines consulting and creativity.<\/p><p><strong>\u30bd\u30fc\u30b9 <a href=\"https:\/\/prtimes.jp\/main\/html\/rd\/p\/000000017.000100598.html\" data-no-translation=\"\">PRTimes<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>livepass Inc. is pleased to announce that it is evolving from its traditional video-based service model to a more essential &ldquo;digital customer service experience,&rdquo; entering a new phase in which it will support companies in reforming their customer experience (CX).By combining the safety and security of personal information management through patented technology with our proprietary &ldquo;customer issue estimation technology,&rdquo; we will accelerate the provision of our product lineup as &ldquo;livepass AI Agent,&rdquo; which dramatically improves CX throughout the entire customer service process, from site visits, applications, inquiries, recommendations, and analysis. In addition, we will release our first new product, &ldquo;livepass QA,&rdquo; an FAQ matching solution, today, July 31, 2025.livepass combines [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":18645,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[428,6696,4099,6695,3135],"ppma_author":[205],"class_list":["post-18644","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-customer-experience","category-japan","category-martech","category-news","category-regional","tag-customer-experience","tag-digital-customer-service","tag-generation-ai","tag-knowledge-management","tag-livepass"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>livepass Inc. Unveils New Product Strategy<\/title>\n<meta name=\"description\" content=\"livepass shifts from video services to a digital CX model, to help businesses transform customer experience through next-gen digital support.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/livepass-inc-announces-next-product-strategy\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"livepass Inc. Unveils New Product Strategy\" \/>\n<meta property=\"og:description\" content=\"livepass shifts from video services to a digital CX model, to help businesses transform customer experience through next-gen digital support.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/livepass-inc-announces-next-product-strategy\/\" \/>\n<meta property=\"og:site_name\" content=\"itbusinesstoday\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-31T10:06:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/07\/livepass-Inc.-Announces-Next-Product-Strategy.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"NewsDesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"NewsDesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"3\u5206\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u682a\u5f0f\u4f1a\u793e\u30e9\u30a4\u30d6\u30d1\u30b9\u65b0\u5546\u54c1\u6226\u7565\u3092\u767a\u8868","description":"\u30e9\u30a4\u30d6\u30d1\u30b9\u306f\u30d3\u30c7\u30aa\u30b5\u30fc\u30d3\u30b9\u304b\u3089\u30c7\u30b8\u30bf\u30ebCX\u30e2\u30c7\u30eb\u3078\u79fb\u884c\u3057\u3001\u6b21\u4e16\u4ee3\u30c7\u30b8\u30bf\u30eb\u30b5\u30dd\u30fc\u30c8\u3092\u901a\u3058\u3066\u4f01\u696d\u306e\u9867\u5ba2\u4f53\u9a13\u306e\u5909\u9769\u3092\u652f\u63f4\u3057\u307e\u3059\u3002.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/livepass-inc-announces-next-product-strategy\/","og_locale":"ja_JP","og_type":"article","og_title":"livepass Inc. Unveils New Product Strategy","og_description":"livepass shifts from video services to a digital CX model, to help businesses transform customer experience through next-gen digital support.","og_url":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/livepass-inc-announces-next-product-strategy\/","og_site_name":"itbusinesstoday","article_published_time":"2025-07-31T10:06:12+00:00","og_image":[{"width":1200,"height":800,"url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/07\/livepass-Inc.-Announces-Next-Product-Strategy.webp","type":"image\/webp"}],"author":"NewsDesk","twitter_card":"summary_large_image","twitter_misc":{"\u57f7\u7b46\u8005":"NewsDesk","\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593":"3\u5206"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/livepass-inc-announces-next-product-strategy\/#article","isPartOf":{"@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/livepass-inc-announces-next-product-strategy\/"},"author":{"name":"NewsDesk","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/person\/d58d81f55e8acd257ab63d49fb4ea812"},"headline":"livepass Inc. Announces Next Product Strategy","datePublished":"2025-07-31T10:06:12+00:00","mainEntityOfPage":{"@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/livepass-inc-announces-next-product-strategy\/"},"wordCount":440,"publisher":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#organization"},"image":{"@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/livepass-inc-announces-next-product-strategy\/#primaryimage"},"thumbnailUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/07\/livepass-Inc.-Announces-Next-Product-Strategy.webp","keywords":["Customer Experience","digital customer service","Generation AI","Knowledge management","livepass"],"articleSection":["APAC","Customer Experience","Japan","Martech","News","Regional"],"inLanguage":"ja"},{"@type":"WebPage","@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/livepass-inc-announces-next-product-strategy\/","url":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/livepass-inc-announces-next-product-strategy\/","name":"\u682a\u5f0f\u4f1a\u793e\u30e9\u30a4\u30d6\u30d1\u30b9\u65b0\u5546\u54c1\u6226\u7565\u3092\u767a\u8868","isPartOf":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#website"},"primaryImageOfPage":{"@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/livepass-inc-announces-next-product-strategy\/#primaryimage"},"image":{"@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/livepass-inc-announces-next-product-strategy\/#primaryimage"},"thumbnailUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/07\/livepass-Inc.-Announces-Next-Product-Strategy.webp","datePublished":"2025-07-31T10:06:12+00:00","description":"\u30e9\u30a4\u30d6\u30d1\u30b9\u306f\u30d3\u30c7\u30aa\u30b5\u30fc\u30d3\u30b9\u304b\u3089\u30c7\u30b8\u30bf\u30ebCX\u30e2\u30c7\u30eb\u3078\u79fb\u884c\u3057\u3001\u6b21\u4e16\u4ee3\u30c7\u30b8\u30bf\u30eb\u30b5\u30dd\u30fc\u30c8\u3092\u901a\u3058\u3066\u4f01\u696d\u306e\u9867\u5ba2\u4f53\u9a13\u306e\u5909\u9769\u3092\u652f\u63f4\u3057\u307e\u3059\u3002.","breadcrumb":{"@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/livepass-inc-announces-next-product-strategy\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/itbusinesstoday.com\/martech\/customer-experience\/livepass-inc-announces-next-product-strategy\/"]}]},{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/livepass-inc-announces-next-product-strategy\/#primaryimage","url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/07\/livepass-Inc.-Announces-Next-Product-Strategy.webp","contentUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/07\/livepass-Inc.-Announces-Next-Product-Strategy.webp","width":1200,"height":800,"caption":"livepass"},{"@type":"BreadcrumbList","@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/livepass-inc-announces-next-product-strategy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/itbusinesstoday.com\/"},{"@type":"ListItem","position":2,"name":"livepass Inc. Announces Next Product Strategy"}]},{"@type":"WebSite","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#website","url":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/","name":"\u30a4\u30c3\u30c8\u30d3\u30b8\u30cd\u30b9\u30c8\u30a5\u30c7\u30a4","description":"","publisher":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Organization","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#organization","name":"\u30a4\u30c3\u30c8\u30d3\u30b8\u30cd\u30b9\u30c8\u30a5\u30c7\u30a4","url":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/","logo":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/logo\/image\/","url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Asset-1.png","contentUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Asset-1.png","width":663,"height":275,"caption":"itbusinesstoday"},"image":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/person\/d58d81f55e8acd257ab63d49fb4ea812","name":"\u30cb\u30e5\u30fc\u30b9\u30c7\u30b9\u30af","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/it.png74f313ad3d6fa27a1eee85c30be63d03","url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/it.png","contentUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/it.png","caption":"NewsDesk"},"sameAs":["https:\/\/itbusinesstoday.com"],"url":"https:\/\/itbusinesstoday.com\/ja\/author\/newsdesk\/"}]}},"authors":[{"term_id":205,"user_id":4,"is_guest":0,"slug":"newsdesk","display_name":"NewsDesk","avatar_url":{"url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/it.png","url2x":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/it.png"},"author_category":"","first_name":"NewsDesk","last_name":"","user_url":"https:\/\/itbusinesstoday.com","job_title":"","description":""}],"_links":{"self":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts\/18644","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/comments?post=18644"}],"version-history":[{"count":1,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts\/18644\/revisions"}],"predecessor-version":[{"id":18646,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts\/18644\/revisions\/18646"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/media\/18645"}],"wp:attachment":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/media?parent=18644"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/categories?post=18644"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/tags?post=18644"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/ppma_author?post=18644"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}