{"id":18321,"date":"2025-07-25T10:13:11","date_gmt":"2025-07-25T10:13:11","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=18321"},"modified":"2025-07-25T10:13:11","modified_gmt":"2025-07-25T10:13:11","slug":"tokyo-gas-adopts-rightvoc-by-karte-ai-voc-solution","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/tokyo-gas-adopts-rightvoc-by-karte-ai-voc-solution\/","title":{"rendered":"\u6771\u4eac\u30ac\u30b9\u3001AI VoC\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u300cRightVoC by KARTE\u300d\u3092\u63a1\u7528"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><p>KARTE\u304c\u63d0\u4f9b\u3059\u308bRightVoC\u3002 <a href=\"https:\/\/righttouch.co.jp\/\" data-no-translation=\"\">RightTouch<\/a> \u30c7\u30fc\u30bf\u00d7AI\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u5909\u9769\u3057\u3001\u751f\u6210\u578bAI\u3067\u304a\u5ba2\u3055\u307e\u306e\u58f0\u3092\u6d3b\u304b\u3057\u305f\u4e8b\u696d\u6d3b\u52d5\u3092\u5b9f\u73fe\u3059\u308b\u682a\u5f0f\u4f1a\u793e\u30a8\u30cc\u30fb\u30c6\u30a3\u30fb\u30c6\u30a3\u30fb\u30c9\u30b3\u30e2\u304c\u3001\u6771\u4eac\u30ac\u30b9\u682a\u5f0f\u4f1a\u793e\u306e\u751f\u6d3b\u6226\u7565\u90e8\u306b\u5c0e\u5165\u3055\u308c\u307e\u3057\u305f\u3002<\/p><p>By automating the process of processing, analyzing, and utilizing the VoC* collected by RightVoC on &ldquo;myTOKYOGAS,&rdquo; it will be possible to take steps aimed at improving services and enhancing quality.<\/p><p><a href=\"https:\/\/www.tokyo-gas.co.jp\/\" data-no-translation=\"\">Tokyo Gas<\/a> is strengthening its &ldquo;digital touchpoints&rdquo; with customers, including the online membership service &ldquo;myTOKYOGAS.&rdquo; &ldquo;myTOKYOGAS&rdquo; receives many inquiries and opinions (VoC) every day, and the Living Strategy Department has been working on continuous improvements based on these voices.<\/p><h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/netsuite-launches-field-service-management-in-japan\/\" rel=\"bookmark\">\u30cd\u30c3\u30c8\u30b9\u30a4\u30fc\u30c8\u3001\u65e5\u672c\u3067\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\u3092\u958b\u59cb<\/a><\/h4><p>\u3053\u308c\u307e\u3067VoC\u5206\u6790\u306b\u306f\u53d6\u308a\u7d44\u3093\u3067\u3044\u305f\u3082\u306e\u306e\u3001\u624b\u4f5c\u696d\u306b\u3088\u308b\u5206\u985e\u30fb\u96c6\u8a08\u304c\u4e2d\u5fc3\u3067\u5de5\u6570\u3068\u6642\u9593\u304c\u304b\u304b\u3063\u3066\u3044\u305f\u3053\u3068\u3001VoC\u304b\u3089\u6539\u5584\u306b\u6d3b\u304b\u305b\u308b\u793a\u5506\u3092\u62bd\u51fa\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u304d\u3081\u7d30\u304b\u306a\u5206\u6790\u304c\u5fc5\u8981\u3067\u3042\u308b\u306b\u3082\u304b\u304b\u308f\u3089\u305a\u3001\u4f5c\u696d\u8ca0\u8377\u304c\u9ad8\u304f\u3001\u5341\u5206\u306a\u5bfe\u5fdc\u304c\u3067\u304d\u3066\u3044\u306a\u304b\u3063\u305f\u3053\u3068\u3002\u307e\u305f\u3001\u7a81\u767a\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u5bdf\u77e5\u3057\u3001\u5897\u52a0\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u306b\u8fc5\u901f\u306b\u5bfe\u5fdc\u3057\u3001\u4e0d\u5b89\u3092\u6255\u62ed\u3059\u308b\u305f\u3081\u306e\u65bd\u7b56\u3092\u6253\u3061\u51fa\u3059\u5fc5\u8981\u304c\u3042\u308b\u306b\u3082\u304b\u304b\u308f\u3089\u305a\u3001\u5bfe\u5fdc\u3067\u304d\u306a\u3044\u72b6\u6cc1\u304c\u7d9a\u3044\u3066\u3044\u307e\u3057\u305f\u3002<\/p><p>\u3053\u3046\u3057\u305f\u8ab2\u984c\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u3001\u540c\u793e\u306fVoC\u306e\u5206\u6790\u304b\u3089\u6539\u5584\u63d0\u6848\u307e\u3067\u3092\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6AI\u3067\u81ea\u52d5\u5316\u3059\u308b\u300cRightVoC\u300d\u306e\u5c0e\u5165\u3092\u6c7a\u5b9a\u3002\u9867\u5ba2\u306e\u58f0\u3092\u3088\u308a\u6b63\u78ba\u304b\u3064\u8fc5\u901f\u306b\u30b5\u30fc\u30d3\u30b9\u6539\u5584\u306b\u3064\u306a\u3052\u308b\u30b7\u30b9\u30c6\u30e0\u3092\u69cb\u7bc9\u3057\u3066\u3044\u308b\u306e\u3067\u3059\u3002<\/p><p><strong>\u30bd\u30fc\u30b9 <a href=\"https:\/\/prtimes.jp\/main\/html\/rd\/p\/000000042.000098678.html\" data-no-translation=\"\">PRTimes<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>RightVoC by KARTE, a product provided by RightTouch Inc., which is transforming customer support with data and AI, uses generative AI to realize business activities based on customer feedback, has been introduced to the Living Strategy Department of Tokyo Gas Co., Ltd.By automating the process of processing, analyzing, and utilizing the VoC* collected by RightVoC on &ldquo;myTOKYOGAS,&rdquo; it will be possible to take steps aimed at improving services and enhancing quality.Tokyo Gas is strengthening its &ldquo;digital touchpoints&rdquo; with customers, including the online membership service &ldquo;myTOKYOGAS.&rdquo; &ldquo;myTOKYOGAS&rdquo; receives many inquiries and opinions (VoC) every day, and the Living Strategy Department has been working on continuous improvements based on these voices.Also Read: [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":18322,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[2223,428,564,3617,6191],"ppma_author":[205],"class_list":["post-18321","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-customer-experience","category-japan","category-martech","category-news","category-regional","tag-call-center","tag-customer-experience","tag-generative-ai","tag-righttouch","tag-tokyo-gas"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Tokyo Gas Launches AI-Powered &quot;RightVoC by KARTE&quot; Solution<\/title>\n<meta name=\"description\" content=\"Tokyo Gas adopts RightVoC by KARTE, an AI-driven tool from RightTouch, to enhance customer feedback in its Living Strategy Department.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/tokyo-gas-adopts-rightvoc-by-karte-ai-voc-solution\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tokyo Gas Launches AI-Powered &quot;RightVoC by KARTE&quot; Solution\" \/>\n<meta property=\"og:description\" content=\"Tokyo Gas adopts RightVoC by KARTE, an AI-driven tool from RightTouch, to enhance customer feedback in its Living Strategy Department.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itbusinesstoday.com\/ja\/martech\/tokyo-gas-adopts-rightvoc-by-karte-ai-voc-solution\/\" \/>\n<meta property=\"og:site_name\" content=\"itbusinesstoday\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-25T10:13:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/07\/Tokyo-Gas-Introduces-RightVoC-by-KARTE_-a-One-Stop-Automation-Solution-for-Utilizing-VoC-Data-Using.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"NewsDesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"NewsDesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"2\u5206\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u6771\u4eac\u30ac\u30b9\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u300cRightVoC by KARTE\u300d\u3092\u63d0\u4f9b\u958b\u59cb","description":"\u6771\u4eac\u30ac\u30b9\u3001RightTouch\u793e\u306eAI\u6d3b\u7528\u30c4\u30fc\u30eb\u300cRightVoC by KARTE\u300d\u3092\u63a1\u7528\u3057\u3001\u751f\u6d3b\u6226\u7565\u90e8\u306b\u304a\u3051\u308b\u304a\u5ba2\u3055\u307e\u306e\u58f0\u3092\u5f37\u5316\u3002.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/itbusinesstoday.com\/ja\/martech\/tokyo-gas-adopts-rightvoc-by-karte-ai-voc-solution\/","og_locale":"ja_JP","og_type":"article","og_title":"Tokyo Gas Launches AI-Powered \"RightVoC by KARTE\" Solution","og_description":"Tokyo Gas adopts RightVoC by KARTE, an AI-driven tool from RightTouch, to enhance customer feedback in its Living Strategy Department.","og_url":"https:\/\/itbusinesstoday.com\/ja\/martech\/tokyo-gas-adopts-rightvoc-by-karte-ai-voc-solution\/","og_site_name":"itbusinesstoday","article_published_time":"2025-07-25T10:13:11+00:00","og_image":[{"width":1200,"height":800,"url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/07\/Tokyo-Gas-Introduces-RightVoC-by-KARTE_-a-One-Stop-Automation-Solution-for-Utilizing-VoC-Data-Using.webp","type":"image\/webp"}],"author":"NewsDesk","twitter_card":"summary_large_image","twitter_misc":{"\u57f7\u7b46\u8005":"NewsDesk","\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593":"2\u5206"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/itbusinesstoday.com\/martech\/tokyo-gas-adopts-rightvoc-by-karte-ai-voc-solution\/#article","isPartOf":{"@id":"https:\/\/itbusinesstoday.com\/martech\/tokyo-gas-adopts-rightvoc-by-karte-ai-voc-solution\/"},"author":{"name":"NewsDesk","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/person\/d58d81f55e8acd257ab63d49fb4ea812"},"headline":"Tokyo Gas Adopts &#8220;RightVoC by KARTE&#8221; 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