{"id":18147,"date":"2025-07-23T10:09:23","date_gmt":"2025-07-23T10:09:23","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=18147"},"modified":"2025-07-23T10:09:23","modified_gmt":"2025-07-23T10:09:23","slug":"adish-and-voichat-team-up-to-launch-voichat-support","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/adish-and-voichat-team-up-to-launch-voichat-support\/","title":{"rendered":"\u30a2\u30c7\u30a3\u30c3\u30b7\u30e5\u3068VOICHAT\u304c\u63d0\u643a\u3001VOICHAT\u30b5\u30dd\u30fc\u30c8\u3092\u958b\u59cb"},"content":{"rendered":"<p>\u682a\u5f0f\u4f1a\u793eVOICHAT\u306f\u3001Web\u63a5\u5ba2\u30b5\u30fc\u30d3\u30b9 \"VOICHAT\u30b5\u30dd\u30fc\u30c8 \"\u306eBPO\uff08\u30d3\u30b8\u30cd\u30b9\u30d7\u30ed\u30bb\u30b9\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\uff09\u652f\u63f4\u5f37\u5316\u306e\u305f\u3081\u3001\u682a\u5f0f\u4f1a\u793e\u30a2\u30c7\u30a3\u30c3\u30b7\u30e5\u3068\u696d\u52d9\u63d0\u643a\u3057\u305f\u3053\u3068\u3092\u304a\u77e5\u3089\u305b\u3044\u305f\u3057\u307e\u3059\u3002<\/p>\n<p>\u4eca\u56de\u306e\u696d\u52d9\u63d0\u643a\u306b\u3088\u308a\u3001\u300cVOICHAT\u30b5\u30dd\u30fc\u30c8\u300d\u3067\u306e\u304a\u5ba2\u3055\u307e\u5bfe\u5fdc\u306b\u304a\u3044\u3066\u3001\u5916\u90e8\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\uff08BPO\uff09\u306b\u3088\u308b\u4e00\u6b21\u5bfe\u5fdc\u3068\u793e\u5185\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u308b\u304a\u5ba2\u3055\u307e\u5bfe\u5fdc\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u5207\u308a\u66ff\u3048\u3089\u308c\u308b\u67d4\u8edf\u306a\u904b\u7528\u4f53\u5236\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<p>VOICHAT\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3068\u30ec\u30b9\u30dd\u30f3\u30b9\u30b9\u30d4\u30fc\u30c9\u306e\u5411\u4e0a\u3092\u652f\u63f4\u3059\u308bWeb\u63a5\u5ba2\u30c4\u30fc\u30eb\u300cVOICHAT Support\u300d\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u904e\u7a0b\u3067\u3001\u30c4\u30fc\u30eb\u3092\u5c0e\u5165\u3057\u305f\u4f01\u696d\u304b\u3089\u306f\u3001\"\u3082\u3063\u3068\u4f7f\u3044\u3053\u306a\u3057\u305f\u3044\"\"\u4e00\u6b21\u5bfe\u5fdc\u3092\u4efb\u305b\u305f\u3044 \"\u3068\u3044\u3063\u305f\u904b\u7528\u30b5\u30dd\u30fc\u30c8\u306e\u30cb\u30fc\u30ba\u304c\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/dialpad-debuts-ai-driven-communication-platform-in-japan\/\" rel=\"bookmark\">\u30c0\u30a4\u30e4\u30eb\u30d1\u30c3\u30c9\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u65e5\u672c\u521d\u4e0a\u9678<\/a><\/h4>\n<p>SaaS\u4e8b\u696d\u8005\u5411\u3051\u306bBPO\u30fb\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u30a2\u30c7\u30a3\u30b9\u306e\u300cBPaaS\u30b5\u30dd\u30fc\u30c8\u30b5\u30fc\u30d3\u30b9\u300d\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001BPO\u652f\u63f4\u306b\u3088\u308b\u904b\u7528\u30b5\u30dd\u30fc\u30c8\u304c\u53ef\u80fd\u3068\u306a\u308a\u3001\u3088\u308a\u9ad8\u54c1\u8cea\u3067\u52b9\u7387\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u63d0\u4f9b\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u63a5\u70b9\u306e\u4e00\u90e8\u3092BPO\u696d\u52d9\u3067\u88dc\u5b8c\u3059\u308b\u3053\u3068\u3067\u3001\u6b21\u306e\u3088\u3046\u306a\u52b9\u679c\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002 <a href=\"https:\/\/www.adish.co.jp\/\">\u30a2\u30c7\u30a3\u30c3\u30b7\u30e5<\/a>,<\/p>\n<p>\u30bf\u30a4\u30e0\u30ea\u30fc\u306a\u521d\u52d5\u4f53\u5236\u306e\u78ba\u4fdd<\/p>\n<p>\u5546\u8ac7\u306b\u3064\u306a\u304c\u308b\u30c1\u30e3\u30f3\u30b9\u3092\u9003\u3055\u306a\u3044\u305f\u3081\u306b<\/p>\n<p>\u5fdc\u7b54\u30ea\u30bd\u30fc\u30b9\u306e\u67d4\u8edf\u306a\u6700\u9069\u5316<\/p>\n<p>\u79c1\u305f\u3061\u306f\u3001\u6b21\u306e\u3088\u3046\u306a\u65b9\u6cd5\u3067\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u80fd\u529b\u306e\u5f37\u5316\u306b\u52aa\u3081\u307e\u3059\uff1a<\/p>\n<h4>\u672c\u696d\u52d9\u63d0\u643a\u306b\u304a\u3051\u308b\u4e3b\u306a\u53d6\u308a\u7d44\u307f<\/h4>\n<p>BPO\u4e8b\u696d\u8005\u652f\u63f4\u30d7\u30e9\u30f3\u306e\u958b\u59cb\u306b\u3064\u3044\u3066<a href=\"https:\/\/voichat.com\/\">\u30dc\u30a4\u30c1\u30e3\u30c3\u30c8<\/a> \u30b5\u30dd\u30fc\u30c8\"<\/p>\n<p>\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3057\u3066\u3001BPO\/\u793e\u5185\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u30a2\u30b5\u30a4\u30f3\u3059\u308b\u6a5f\u80fd\u3092\u8a2d\u7f6e<\/p>\n<p>\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3068\u54c1\u8cea\u57fa\u6e96\u3092\u4e21\u7acb\u3055\u305b\u305f\u904b\u7528\u4f53\u5236\u306e\u78ba\u7acb<\/p>\n<p>\u4e21\u793e\u306f\u4eca\u5f8c\u3082\u9023\u643a\u3092\u6df1\u3081\u3001BPO\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u7bc4\u56f2\u3092\u62e1\u5927\u3057\u3001\u696d\u754c\u7279\u6709\u306e\u30ce\u30a6\u30cf\u30a6\u3092\u84c4\u7a4d\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<p><strong>\u30bd\u30fc\u30b9 <a href=\"https:\/\/prtimes.jp\/main\/html\/rd\/p\/000000028.000122028.html\">PR\u30bf\u30a4\u30e0\u30ba<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>VOICHAT Inc. is pleased to announce that it has entered into a business partnership with Adish Inc. to strengthen BPO (Business Process Outsourcing) support for its web customer service &#8220;VOICHAT Support.&#8221; This business collaboration will enable a flexible operational system that allows for seamless switching between first-line response by external operators (BPO) and customer service by in-house operators when responding to customers on VOICHAT Support. VOICHAT offers a web customer service tool called &#8220;VOICHAT Support&#8221; that helps improve customer satisfaction and response speed. In the process, there has been an increasing need for operational support from companies that have adopted the tool, such as &#8220;I want to get better at [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":18148,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[6460,6459,1775,428,6190],"ppma_author":[205],"class_list":{"0":"post-18147","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-apac","8":"category-customer-experience","9":"category-japan","10":"category-martech","11":"category-news","12":"category-regional","13":"tag-adish","14":"tag-bpaas-support-service","15":"tag-chatbots","16":"tag-customer-experience","17":"tag-voichat"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Adish, VOICHAT Partner to Enhance Support with VOICHAT<\/title>\n<meta name=\"description\" content=\"VOICHAT with Adish to enhance BPO support for its web-based customer service solution, VOICHAT Support, improving response quality.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/adish-and-voichat-team-up-to-launch-voichat-support\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Adish, VOICHAT Partner to Enhance Support with VOICHAT\" \/>\n<meta property=\"og:description\" content=\"VOICHAT with Adish to enhance BPO support for its web-based customer service solution, VOICHAT Support, improving 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