PR\u30bf\u30a4\u30e0\u30ba<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"Nippon VELUX Co., Ltd., a specialist skylight manufacturer, has decided to introduce SELFBOT, a generative AI chatbot provided by SELF Inc., in order to improve the efficiency of customer service. Up until now, VELUX Japan has received many inquiries via its website, many of which could have been resolved using the information on the website. However, traditional FAQ and scenario-based chatbots have struggled to respond flexibly, and the burden of responding within the company has been an issue. Against this backdrop, VELUX Japan decided to introduce SELFBOT, a chatbot that uses generative AI to learn from past inquiry history and information on the company’s website. By simply having it learn […]<\/p>\n","protected":false},"author":4,"featured_media":17758,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[428,564,571,5170,6261],"ppma_author":[205],"class_list":{"0":"post-17757","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-apac","8":"category-customer-experience","9":"category-japan","10":"category-martech","11":"category-news","12":"category-regional","13":"tag-customer-experience","14":"tag-generative-ai","15":"tag-marketing","16":"tag-selfbot","17":"tag-velux-japan"},"yoast_head":"\n
VELUX Japan Launches SELFBOT, First GenAI Chatbot Use<\/title>\n<meta name=\"description\" content=\"Nippon VELUX adopts SELFBOT, a generative AI chatbot by SELF, to enhance customer service efficiency and streamline support operations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/velux-japan-debuts-selfbot-its-first-genai-chatbot\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"VELUX Japan Launches SELFBOT, First GenAI Chatbot Use\" \/>\n<meta property=\"og:description\" content=\"Nippon VELUX adopts SELFBOT, a generative AI chatbot by SELF, to enhance customer service efficiency and streamline support operations.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itbusinesstoday.com\/ja\/martech\/velux-japan-debuts-selfbot-its-first-genai-chatbot\/\" \/>\n<meta property=\"og:site_name\" content=\"itbusinesstoday\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-16T10:09:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/07\/VELUX-Japan-introduces-generative-AI-chatbot-SELFBOT-to-streamline-inquiries-and-become.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"NewsDesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"NewsDesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"2\u5206\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u30d9\u30eb\u30c3\u30af\u30b9\u30b8\u30e3\u30d1\u30f3\u3001\u521d\u306eGenAI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u6d3b\u7528\u300cSELFBOT\u300d\u3092\u63d0\u4f9b\u958b\u59cb","description":"\u65e5\u672c\u30d9\u30eb\u30c3\u30af\u30b9\u3001SELF\u793e\u306e\u751f\u6210\u578bAI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u300cSELFBOT\u300d\u3092\u63a1\u7528\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u52b9\u7387\u5316\u3068\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u306e\u52b9\u7387\u5316\u3092\u5b9f\u73fe\u3002.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/itbusinesstoday.com\/ja\/martech\/velux-japan-debuts-selfbot-its-first-genai-chatbot\/","og_locale":"ja_JP","og_type":"article","og_title":"VELUX Japan Launches SELFBOT, First GenAI Chatbot Use","og_description":"Nippon VELUX adopts SELFBOT, a generative AI chatbot by SELF, to enhance customer service efficiency and streamline support operations.","og_url":"https:\/\/itbusinesstoday.com\/ja\/martech\/velux-japan-debuts-selfbot-its-first-genai-chatbot\/","og_site_name":"itbusinesstoday","article_published_time":"2025-07-16T10:09:01+00:00","og_image":[{"width":1200,"height":800,"url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/07\/VELUX-Japan-introduces-generative-AI-chatbot-SELFBOT-to-streamline-inquiries-and-become.webp","type":"image\/webp"}],"author":"NewsDesk","twitter_card":"summary_large_image","twitter_misc":{"\u57f7\u7b46\u8005":"NewsDesk","\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593":"2\u5206"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/itbusinesstoday.com\/martech\/velux-japan-debuts-selfbot-its-first-genai-chatbot\/#article","isPartOf":{"@id":"https:\/\/itbusinesstoday.com\/martech\/velux-japan-debuts-selfbot-its-first-genai-chatbot\/"},"author":{"name":"NewsDesk","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/person\/d58d81f55e8acd257ab63d49fb4ea812"},"headline":"VELUX Japan Debuts SELFBOT, Its First GenAI Chatbot","datePublished":"2025-07-16T10:09:01+00:00","mainEntityOfPage":{"@id":"https:\/\/itbusinesstoday.com\/martech\/velux-japan-debuts-selfbot-its-first-genai-chatbot\/"},"wordCount":223,"publisher":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#organization"},"image":{"@id":"https:\/\/itbusinesstoday.com\/martech\/velux-japan-debuts-selfbot-its-first-genai-chatbot\/#primaryimage"},"thumbnailUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/07\/VELUX-Japan-introduces-generative-AI-chatbot-SELFBOT-to-streamline-inquiries-and-become.webp","keywords":["Customer Experience","generative AI","marketing","SELFBOT","VELUX Japan"],"articleSection":["APAC","Customer Experience","Japan","Martech","News","Regional"],"inLanguage":"ja"},{"@type":"WebPage","@id":"https:\/\/itbusinesstoday.com\/martech\/velux-japan-debuts-selfbot-its-first-genai-chatbot\/","url":"https:\/\/itbusinesstoday.com\/martech\/velux-japan-debuts-selfbot-its-first-genai-chatbot\/","name":"\u30d9\u30eb\u30c3\u30af\u30b9\u30b8\u30e3\u30d1\u30f3\u3001\u521d\u306eGenAI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u6d3b\u7528\u300cSELFBOT\u300d\u3092\u63d0\u4f9b\u958b\u59cb","isPartOf":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#website"},"primaryImageOfPage":{"@id":"https:\/\/itbusinesstoday.com\/martech\/velux-japan-debuts-selfbot-its-first-genai-chatbot\/#primaryimage"},"image":{"@id":"https:\/\/itbusinesstoday.com\/martech\/velux-japan-debuts-selfbot-its-first-genai-chatbot\/#primaryimage"},"thumbnailUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/07\/VELUX-Japan-introduces-generative-AI-chatbot-SELFBOT-to-streamline-inquiries-and-become.webp","datePublished":"2025-07-16T10:09:01+00:00","description":"\u65e5\u672c\u30d9\u30eb\u30c3\u30af\u30b9\u3001SELF\u793e\u306e\u751f\u6210\u578bAI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u300cSELFBOT\u300d\u3092\u63a1\u7528\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u52b9\u7387\u5316\u3068\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u306e\u52b9\u7387\u5316\u3092\u5b9f\u73fe\u3002.","breadcrumb":{"@id":"https:\/\/itbusinesstoday.com\/martech\/velux-japan-debuts-selfbot-its-first-genai-chatbot\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/itbusinesstoday.com\/martech\/velux-japan-debuts-selfbot-its-first-genai-chatbot\/"]}]},{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/itbusinesstoday.com\/martech\/velux-japan-debuts-selfbot-its-first-genai-chatbot\/#primaryimage","url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/07\/VELUX-Japan-introduces-generative-AI-chatbot-SELFBOT-to-streamline-inquiries-and-become.webp","contentUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/07\/VELUX-Japan-introduces-generative-AI-chatbot-SELFBOT-to-streamline-inquiries-and-become.webp","width":1200,"height":800,"caption":"VELUX Japan"},{"@type":"BreadcrumbList","@id":"https:\/\/itbusinesstoday.com\/martech\/velux-japan-debuts-selfbot-its-first-genai-chatbot\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/itbusinesstoday.com\/"},{"@type":"ListItem","position":2,"name":"VELUX Japan Debuts SELFBOT, Its First GenAI Chatbot"}]},{"@type":"WebSite","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#website","url":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/","name":"\u30a4\u30c3\u30c8\u30d3\u30b8\u30cd\u30b9\u30c8\u30a5\u30c7\u30a4","description":"","publisher":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Organization","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#organization","name":"\u30a4\u30c3\u30c8\u30d3\u30b8\u30cd\u30b9\u30c8\u30a5\u30c7\u30a4","url":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/","logo":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/logo\/image\/","url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Asset-1.png","contentUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Asset-1.png","width":663,"height":275,"caption":"itbusinesstoday"},"image":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/person\/d58d81f55e8acd257ab63d49fb4ea812","name":"\u30cb\u30e5\u30fc\u30b9\u30c7\u30b9\u30af","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/it.png74f313ad3d6fa27a1eee85c30be63d03","url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/it.png","contentUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/it.png","caption":"NewsDesk"},"sameAs":["https:\/\/itbusinesstoday.com"],"url":"https:\/\/itbusinesstoday.com\/ja\/author\/newsdesk\/"}]}},"authors":[{"term_id":205,"user_id":4,"is_guest":0,"slug":"newsdesk","display_name":"NewsDesk","avatar_url":{"url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/it.png","url2x":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/it.png"},"0":null,"1":"","2":"","3":"","4":"","5":"","6":"","7":"","8":""}],"_links":{"self":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts\/17757","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/comments?post=17757"}],"version-history":[{"count":1,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts\/17757\/revisions"}],"predecessor-version":[{"id":17759,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts\/17757\/revisions\/17759"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/media\/17758"}],"wp:attachment":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/media?parent=17757"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/categories?post=17757"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/tags?post=17757"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/ppma_author?post=17757"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}