{"id":17740,"date":"2025-07-16T10:10:59","date_gmt":"2025-07-16T10:10:59","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=17740"},"modified":"2025-07-16T10:10:59","modified_gmt":"2025-07-16T10:10:59","slug":"biztel-and-dr-tel-partner-to-enhance-call-center-quality","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/biztel-and-dr-tel-partner-to-enhance-call-center-quality\/","title":{"rendered":"BIZTEL\u3068Dr.Tel\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u54c1\u8cea\u5f37\u5316\u3067\u63d0\u643a"},"content":{"rendered":"<p>8\u5e74\u9023\u7d9a\u56fd\u5185\u30b7\u30a7\u30a2No.1\u306e\u30af\u30e9\u30a6\u30c9\u578bCTI\u30fb\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u300cBIZTEL\u300d\u3092\u958b\u767a\u3059\u308b\u682a\u5f0f\u4f1a\u793e\u30ea\u30f3\u30af\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u54c1\u8cea\u7ba1\u7406\u3092\u81ea\u52d5\u5316\u3059\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u300cDr.Tel\u300d\u3092\u63d0\u4f9b\u3059\u308b\u682a\u5f0f\u4f1a\u793e\u30b9\u30bf\u30b8\u30a2\u30e0\u3068\u3001\u672c\u65e5\u3088\u308a\u5354\u696d\u3092\u958b\u59cb\u3057\u305f\u3053\u3068\u3092\u304a\u77e5\u3089\u305b\u3044\u305f\u3057\u307e\u3059\u3002<\/p>\n<p>\u300cBIZTEL\u300d\u63d0\u4f9b <a href=\"https:\/\/www.link.co.jp\/\">\u30ea\u30f3\u30af<\/a> \u306f\u30011\u5e2d\u306e\u30b7\u30f3\u30d7\u30eb\u306a\u904b\u7528\u304b\u3089\u6570\u767e\u5e2d\u306e\u5927\u898f\u6a21\u5229\u7528\u307e\u3067\u5bfe\u5fdc\u53ef\u80fd\u306a\u30af\u30e9\u30a6\u30c9\u578b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u88fd\u9020\u3001\u91d1\u878d\u3001\u88fd\u85ac\u3001IT\u3001\u30b5\u30fc\u30d3\u30b9\u696d\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u696d\u7a2e\u30672,000\u793e\u4ee5\u4e0a\u306e\u4f01\u696d\u306b\u5229\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u30af\u30ea\u30a2\u306a\u901a\u8a71\u54c1\u8cea\u3001\u5b89\u5b9a\u3057\u305f\u30b7\u30b9\u30c6\u30e0\u3001\u9ad8\u5ea6\u306a\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u306b\u52a0\u3048\u3001\u751f\u6210AI\u306b\u3088\u308b\u901a\u8a71\u8981\u7d04\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30cf\u30e9\u30b9\u30e1\u30f3\u30c8\u306e\u81ea\u52d5\u691c\u77e5\u3001\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u9023\u643a\u306a\u3069\u591a\u5f69\u306a\u6a5f\u80fd\u3092\u5099\u3048\u3001\u4f01\u696d\u306e\u96fb\u8a71\u696d\u52d9\u306e\u52b9\u7387\u5316\u30fb\u81ea\u52d5\u5316\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n<p>\u300cDr.Tel\u300d\u63d0\u4f9b <a href=\"https:\/\/stadium.co.jp\/\">\u30b9\u30bf\u30b8\u30a2\u30e0<\/a> \u306f\u3001\u901a\u8a71\u9332\u97f3\u30c7\u30fc\u30bf\u3092\u3082\u3068\u306b\u3001AI\u304c\u901a\u8a71\u54c1\u8cea\u3092\u8a55\u4fa1\u57fa\u6e96\u306b\u57fa\u3065\u3044\u3066\u30b9\u30b3\u30a2\u30ea\u30f3\u30b0\u3057\u3001\u6539\u5584\u70b9\u3092\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3059\u308b\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u3067\u3059\u3002\u751f\u6210AI\u3084\u611f\u60c5\u5206\u6790\u306a\u3069\u306e\u6700\u5148\u7aef\u6280\u8853\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u901a\u8a71\u5185\u5bb9\u3084\u975e\u8a00\u8a9e\u60c5\u5831\u3092\u3082\u3068\u306b\u3001\u5358\u7d14\u306a\u6570\u5024\u306b\u3068\u3069\u307e\u3089\u306a\u3044\u591a\u9762\u7684\u30fb\u5177\u4f53\u7684\u3067\u9069\u5207\u306a\u8a55\u4fa1\u30fb\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u9867\u5ba2\u3054\u3068\u306b\u8a55\u4fa1\u9805\u76ee\u3092\u67d4\u8edf\u306b\u8a2d\u5b9a\u3067\u304d\u308b\u305f\u3081\u3001\u73fe\u72b6\u306e\u8a55\u4fa1\u57fa\u6e96\u3092\u5909\u3048\u308b\u3053\u3068\u306a\u304f\u8a55\u4fa1\u696d\u52d9\u3092\u52b9\u7387\u5316\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/voichat-adds-bpo-support-to-boost-web-customer-service\/\" rel=\"bookmark\">VOICHAT\u304cBPO\u30b5\u30dd\u30fc\u30c8\u3092\u8ffd\u52a0\u3057\u3001\u30a6\u30a7\u30d6\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u5f37\u5316<\/a><\/h4>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30ad\u30eb\u30a2\u30c3\u30d7\u3092\u76ee\u7684\u306b\u3001\u5fdc\u5bfe\u54c1\u8cea\u306e\u8a55\u4fa1\u30fb\u7ba1\u7406\u3092\u884c\u3063\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306f\u91cd\u8981\u306a\u696d\u52d9\u3067\u3042\u308b\u4e00\u65b9\u3001\u901a\u8a71\u9332\u97f3\u306e\u78ba\u8a8d\u30fb\u8a55\u4fa1\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u81a8\u5927\u306a\u52b4\u529b\u3092\u8981\u3057\u3001\u8a55\u4fa1\u3059\u308b\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u3084\u30de\u30cd\u30b8\u30e3\u30fc\u306e\u8ca0\u62c5\u304c\u5927\u304d\u3044\u3053\u3068\u3084\u3001\u8a55\u4fa1\u8005\u306b\u3088\u3063\u3066\u8a55\u4fa1\u7cbe\u5ea6\u304c\u7570\u306a\u308b\u305f\u3081\u7d71\u4e00\u6027\u3092\u4fdd\u3064\u3053\u3068\u304c\u96e3\u3057\u3044\u306a\u3069\u306e\u8ab2\u984c\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>BIZTEL\u3067\u306f\u3053\u308c\u307e\u3067\u3082\u3001\u8a55\u4fa1\u696d\u52d9\u3092\u52b9\u7387\u5316\u3059\u308b\u305f\u3081\u306b\u3001\u4f1a\u8a71\u306e\u30b9\u30d4\u30fc\u30c9\u3084\u30e9\u30ea\u30fc\u56de\u6570\u306a\u3069\u3092\u6570\u5024\u5316\u3059\u308b\u300c\u901a\u8a71\u5206\u6790\u300d\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3066\u304d\u307e\u3057\u305f\u304c\u3001\u8a55\u4fa1\u9805\u76ee\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3084\u611f\u60c5\u5206\u6790\u306b\u3088\u308b\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5206\u6790\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30e1\u30f3\u30bf\u30eb\u30b1\u30a2\u306a\u3069\u3001\u3088\u308a\u9ad8\u5ea6\u306a\u54c1\u8cea\u8a55\u4fa1\u6a5f\u80fd\u3092\u6c42\u3081\u308b\u58f0\u304c\u4e0a\u304c\u3063\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n<p>\u4eca\u56de\u306e\u5354\u696d\u306b\u3088\u308a\u3001BIZTEL\u30e6\u30fc\u30b6\u30fc\u306f\u901a\u8a71\u9332\u97f3\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u3001Dr.Tel\u4e0a\u3067\u81ea\u793e\u306e\u696d\u52d9\u306b\u5373\u3057\u305f\u54c1\u8cea\u8a55\u4fa1\u30fb\u7ba1\u7406\u3092\u884c\u3046\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u901a\u8a71\u9332\u97f3\u306e\u78ba\u8a8d\u6642\u9593\u306e\u77ed\u7e2e\u306b\u52a0\u3048\u3001AI\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u8a55\u4fa1\u7cbe\u5ea6\u306e\u3070\u3089\u3064\u304d\u3092\u6a19\u6e96\u5316\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u306e\u5177\u4f53\u7684\u304b\u3064\u52b9\u679c\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p><strong>\u30bd\u30fc\u30b9 <a href=\"https:\/\/prtimes.jp\/main\/html\/rd\/p\/000000148.000007832.html\">PR\u30bf\u30a4\u30e0\u30ba<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Link Co., Ltd., the developer of the cloud-based CTI\/call center system &#8220;BIZTEL,&#8221; which has held the No. 1 domestic market share for eight consecutive years, is pleased to announce that starting today, it has begun collaborating with Stadium Co., Ltd., which provides &#8220;Dr.Tel,&#8221; a solution that automates quality control for call centers. &#8220;BIZTEL&#8221; provided by Link is a cloud-based call center system that can be used for anything from simple operation of one seat to large-scale use with hundreds of seats. It is used by over 2,000 companies in various industries, including manufacturing, finance, pharmaceuticals, IT, and the service industry. In addition to clear call quality, a stable system, and [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":17778,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[6250,4016,428,6247,6249,6248],"ppma_author":[205],"class_list":{"0":"post-17740","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-apac","8":"category-customer-experience","9":"category-japan","10":"category-martech","11":"category-news","12":"category-regional","13":"tag-call-center-system","14":"tag-cloud-services","15":"tag-customer-experience","16":"tag-dr-tel","17":"tag-link-co","18":"tag-stadium"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>BIZTEL and Dr.Tel Team Up for Call Center Automation<\/title>\n<meta name=\"description\" content=\"Link Co. begins collaboration with Stadium to integrate BIZTEL and Dr.Tel, enhancing call center automation and quality control capabilities.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/biztel-and-dr-tel-partner-to-enhance-call-center-quality\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"BIZTEL and Dr.Tel Team Up for Call Center Automation\" \/>\n<meta property=\"og:description\" content=\"Link Co. begins collaboration with Stadium to integrate BIZTEL and Dr.Tel, enhancing call center automation and quality control capabilities.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/biztel-and-dr-tel-partner-to-enhance-call-center-quality\/\" \/>\n<meta property=\"og:site_name\" content=\"itbusinesstoday\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-16T10:10:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/07\/Cloud-based-call-center-system-BIZTEL-and-call-center-quality-control-automation-solution.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"NewsDesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"NewsDesk\" \/>\n\t<meta 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