{"id":17630,"date":"2025-07-14T12:49:52","date_gmt":"2025-07-14T12:49:52","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=17630"},"modified":"2025-07-14T12:49:52","modified_gmt":"2025-07-14T12:49:52","slug":"voichat-adds-bpo-support-to-boost-web-customer-service","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/voichat-adds-bpo-support-to-boost-web-customer-service\/","title":{"rendered":"VOICHAT\u304cBPO\u30b5\u30dd\u30fc\u30c8\u3092\u8ffd\u52a0\u3057\u3001\u30a6\u30a7\u30d6\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u5f37\u5316"},"content":{"rendered":"

VOICHAT Inc. has launched a new “Handled Customer Service BPO Plan” for its VOICHAT Support tool. This change boosts the platform’s ability to handle customer inquiries flexibly. The service used to depend on chatbots and in-house operators. Now, it provides outsourced BPO operators. This is a third option for managing initial customer responses.<\/p>

\u3053\u306e\u958b\u767a\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u4eba\u306b\u3088\u308b\u30b5\u30dd\u30fc\u30c8\u306e\u304a\u304b\u3052\u3067\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306e\u8a2a\u554f\u8005\u3068\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u95a2\u308f\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u4f01\u696d\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u306b\u793e\u5185\u30b9\u30bf\u30c3\u30d5\u3084BPO\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30b5\u30dd\u30fc\u30c8\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u7279\u5b9a\u306e\u30b7\u30ca\u30ea\u30aa\u306b\u57fa\u3065\u3044\u3066\u3053\u308c\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u5f37\u529b\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>

\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u5b9a\u578b\u7684\u306a\u8cea\u554f\u306e\u305f\u3081\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u81ea\u52d5\u5316\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3066\u3044\u307e\u3059\u3002\u571f\u65e5\u795d\u65e5\u3067\u308224\u6642\u9593365\u65e5\u306e\u30d8\u30eb\u30d7\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u4e3b\u306a\u7279\u5fb4\u306f\u3001\u81ea\u52d5\u5316\u3055\u308c\u305f\u30d8\u30eb\u30d7\u3068\u4eba\u9593\u306b\u3088\u308b\u30b5\u30dd\u30fc\u30c8\u306e\u30b9\u30e0\u30fc\u30ba\u306a\u5207\u308a\u66ff\u3048\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u8cea\u554f\u306b\u5fdc\u3058\u3066\u8fc5\u901f\u304b\u3064\u9069\u5207\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u53d7\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>

\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a Mitsubishi UFJ AM Adds “KARAKURI” for Support Upgrade<\/a><\/h4>

\u3053\u306e\u52d5\u304d\u306f\u696d\u754c\u306e\u50be\u5411\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002\u4f01\u696d\u306f\u30cf\u30a4\u30d6\u30ea\u30c3\u30c9\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30e2\u30c7\u30eb\u3092\u63a1\u7528\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30e2\u30c7\u30eb\u306f\u52b9\u7387\u6027\u3068\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30bc\u30fc\u30b7\u30e7\u30f3\u3092\u30df\u30c3\u30af\u30b9\u3057\u305f\u3082\u306e\u3067\u3059\u3002 VOICHAT<\/a> \u306f\u3001\u67d4\u8edf\u3067\u62e1\u5f35\u6027\u306e\u9ad8\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u30cb\u30fc\u30ba\u306b\u5fdc\u3048\u308b\u305f\u3081\u3001BPO\u30ea\u30bd\u30fc\u30b9\u3092\u6d3b\u7528\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u7af6\u4e89\u306e\u6fc0\u3057\u3044\u30c7\u30b8\u30bf\u30eb\u793e\u4f1a\u3067\u306e\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u529f\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>","protected":false},"excerpt":{"rendered":"

VOICHAT Inc. has launched a new “Handled Customer Service BPO Plan” for its VOICHAT Support tool. This change boosts the platform’s ability to handle customer inquiries flexibly. The service used to depend on chatbots and in-house operators. Now, it provides outsourced BPO operators. This is a third option for managing initial customer responses.This development helps companies ease the load on their support teams. They can still engage with website visitors in real time, thanks to human support. Businesses can improve support by using in-house staff or BPO operators for inquiries. They can do this based on specific scenarios. This helps them maintain a strong customer experience.The platform supports chatbot automation […]<\/p>\n","protected":false},"author":7,"featured_media":17644,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,1838,206],"tags":[6189,6188,2590,6190,6187],"ppma_author":[572],"class_list":["post-17630","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-customer-experience","category-japan","category-martech","category-news","category-quick-reads","category-regional","tag-bpo-plan","tag-customer-service-tool","tag-customer-support","tag-voichat","tag-voichat-support"],"yoast_head":"\nVOICHAT Enhances Web Support with BPO Operator Integration<\/title>\n<meta name=\"description\" content=\"VOICHAT launches a BPO support plan, adding outsourced operators to its platform for more flexible handling of customer inquiries.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/voichat-adds-bpo-support-to-boost-web-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"VOICHAT Enhances Web Support with BPO Operator Integration\" \/>\n<meta property=\"og:description\" content=\"VOICHAT launches a BPO support plan, adding outsourced operators to its platform for more flexible handling of customer inquiries.\" \/>\n<meta property=\"og:url\" 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