PR\u30bf\u30a4\u30e0\u30ba<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"Karakuri Inc., a company that empowers customer support, is pleased to announce that Mitsubishi UFJ Asset Management Co., Ltd. has introduced the AI-powered FAQ “KARAKURI smartFAQ” and the highly functional AI chatbot “KARAKURI chatbot” to meet the self-solving needs of customers. With the new NISA system coming into effect in January 2024 and attracting increasing attention to the asset management industry, Mitsubishi UFJ Asset Management has long been considering strengthening its structure in preparation for a future increase in customer inquiries. This is because it was anticipated that as the number of investment trust holders increases, capital inflows and asset balances expand, inquiries regarding product structures and management status will […]<\/p>\n","protected":false},"author":4,"featured_media":17587,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[1541,465,428,4099,6168,6167],"ppma_author":[205],"class_list":{"0":"post-17586","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-apac","8":"category-customer-experience","9":"category-japan","10":"category-martech","11":"category-news","12":"category-regional","13":"tag-ai-chatbot","14":"tag-contact-center","15":"tag-customer-experience","16":"tag-generation-ai","17":"tag-karakuri","18":"tag-smartfaq"},"yoast_head":"\n
Mitsubishi UFJ AM Enhances Support with "KARAKURI" Series<\/title>\n<meta name=\"description\" content=\"Mitsubishi UFJ Asset Management deploys KARAKURI smartFAQ to enhance customer support and meet growing self-service demands.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/mitsubishi-ufj-am-adds-karakuri-for-support-upgrade\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mitsubishi UFJ AM Enhances Support with "KARAKURI" Series\" \/>\n<meta property=\"og:description\" content=\"Mitsubishi UFJ Asset Management deploys KARAKURI smartFAQ to enhance customer support and meet growing self-service demands.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/mitsubishi-ufj-am-adds-karakuri-for-support-upgrade\/\" \/>\n<meta property=\"og:site_name\" content=\"itbusinesstoday\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-14T10:13:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/07\/Mitsubishi-UFJ-Asset-Management-strengthens-support-system-in-response-to-growing-need-for-self-solving.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"NewsDesk\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u57f7\u7b46\u8005\" \/>\n\t<meta name=\"twitter:data1\" content=\"NewsDesk\" \/>\n\t<meta name=\"twitter:label2\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data2\" content=\"2\u5206\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u4e09\u83f1UFJ AM\u3001\u300cKARAKURI\u300d\u30b7\u30ea\u30fc\u30ba\u3067\u30b5\u30dd\u30fc\u30c8\u5f37\u5316","description":"\u4e09\u83f1UFJ\u6295\u4fe1\u3001\u300c\u304b\u3089\u304f\u308asmartFAQ\u300d\u3092\u5c0e\u5165\u3057\u3001\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u306e\u5f37\u5316\u3068\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30cb\u30fc\u30ba\u306e\u9ad8\u307e\u308a\u306b\u5bfe\u5fdc.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/mitsubishi-ufj-am-adds-karakuri-for-support-upgrade\/","og_locale":"ja_JP","og_type":"article","og_title":"Mitsubishi UFJ AM Enhances Support with \"KARAKURI\" Series","og_description":"Mitsubishi UFJ Asset Management deploys KARAKURI smartFAQ to enhance customer support and meet growing self-service demands.","og_url":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/mitsubishi-ufj-am-adds-karakuri-for-support-upgrade\/","og_site_name":"itbusinesstoday","article_published_time":"2025-07-14T10:13:29+00:00","og_image":[{"width":1200,"height":800,"url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/07\/Mitsubishi-UFJ-Asset-Management-strengthens-support-system-in-response-to-growing-need-for-self-solving.webp","type":"image\/webp"}],"author":"NewsDesk","twitter_card":"summary_large_image","twitter_misc":{"\u57f7\u7b46\u8005":"NewsDesk","\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593":"2\u5206"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/mitsubishi-ufj-am-adds-karakuri-for-support-upgrade\/#article","isPartOf":{"@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/mitsubishi-ufj-am-adds-karakuri-for-support-upgrade\/"},"author":{"name":"NewsDesk","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/person\/d58d81f55e8acd257ab63d49fb4ea812"},"headline":"Mitsubishi UFJ AM Adds “KARAKURI” for Support Upgrade","datePublished":"2025-07-14T10:13:29+00:00","mainEntityOfPage":{"@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/mitsubishi-ufj-am-adds-karakuri-for-support-upgrade\/"},"wordCount":208,"publisher":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#organization"},"image":{"@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/mitsubishi-ufj-am-adds-karakuri-for-support-upgrade\/#primaryimage"},"thumbnailUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/07\/Mitsubishi-UFJ-Asset-Management-strengthens-support-system-in-response-to-growing-need-for-self-solving.webp","keywords":["AI chatbot","contact center","Customer Experience","Generation AI","Karakuri","smartFAQ"],"articleSection":["APAC","Customer Experience","Japan","Martech","News","Regional"],"inLanguage":"ja"},{"@type":"WebPage","@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/mitsubishi-ufj-am-adds-karakuri-for-support-upgrade\/","url":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/mitsubishi-ufj-am-adds-karakuri-for-support-upgrade\/","name":"\u4e09\u83f1UFJ AM\u3001\u300cKARAKURI\u300d\u30b7\u30ea\u30fc\u30ba\u3067\u30b5\u30dd\u30fc\u30c8\u5f37\u5316","isPartOf":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#website"},"primaryImageOfPage":{"@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/mitsubishi-ufj-am-adds-karakuri-for-support-upgrade\/#primaryimage"},"image":{"@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/mitsubishi-ufj-am-adds-karakuri-for-support-upgrade\/#primaryimage"},"thumbnailUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/07\/Mitsubishi-UFJ-Asset-Management-strengthens-support-system-in-response-to-growing-need-for-self-solving.webp","datePublished":"2025-07-14T10:13:29+00:00","description":"\u4e09\u83f1UFJ\u6295\u4fe1\u3001\u300c\u304b\u3089\u304f\u308asmartFAQ\u300d\u3092\u5c0e\u5165\u3057\u3001\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u306e\u5f37\u5316\u3068\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30cb\u30fc\u30ba\u306e\u9ad8\u307e\u308a\u306b\u5bfe\u5fdc.","breadcrumb":{"@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/mitsubishi-ufj-am-adds-karakuri-for-support-upgrade\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/itbusinesstoday.com\/martech\/customer-experience\/mitsubishi-ufj-am-adds-karakuri-for-support-upgrade\/"]}]},{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/mitsubishi-ufj-am-adds-karakuri-for-support-upgrade\/#primaryimage","url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/07\/Mitsubishi-UFJ-Asset-Management-strengthens-support-system-in-response-to-growing-need-for-self-solving.webp","contentUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/07\/Mitsubishi-UFJ-Asset-Management-strengthens-support-system-in-response-to-growing-need-for-self-solving.webp","width":1200,"height":800,"caption":"Karakuri"},{"@type":"BreadcrumbList","@id":"https:\/\/itbusinesstoday.com\/martech\/customer-experience\/mitsubishi-ufj-am-adds-karakuri-for-support-upgrade\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/itbusinesstoday.com\/"},{"@type":"ListItem","position":2,"name":"Mitsubishi UFJ AM Adds “KARAKURI” for Support Upgrade"}]},{"@type":"WebSite","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#website","url":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/","name":"\u30a4\u30c3\u30c8\u30d3\u30b8\u30cd\u30b9\u30c8\u30a5\u30c7\u30a4","description":"","publisher":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Organization","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#organization","name":"\u30a4\u30c3\u30c8\u30d3\u30b8\u30cd\u30b9\u30c8\u30a5\u30c7\u30a4","url":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/","logo":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/logo\/image\/","url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Asset-1.png","contentUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/Asset-1.png","width":663,"height":275,"caption":"itbusinesstoday"},"image":{"@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/itbusinesstoday-68b209.ingress-baronn.ewp.live\/#\/schema\/person\/d58d81f55e8acd257ab63d49fb4ea812","name":"\u30cb\u30e5\u30fc\u30b9\u30c7\u30b9\u30af","image":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/it.png74f313ad3d6fa27a1eee85c30be63d03","url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/it.png","contentUrl":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/it.png","caption":"NewsDesk"},"sameAs":["https:\/\/itbusinesstoday.com"],"url":"https:\/\/itbusinesstoday.com\/ja\/author\/newsdesk\/"}]}},"authors":[{"term_id":205,"user_id":4,"is_guest":0,"slug":"newsdesk","display_name":"NewsDesk","avatar_url":{"url":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/it.png","url2x":"https:\/\/itbusinesstoday.com\/wp-content\/uploads\/2025\/01\/it.png"},"0":null,"1":"","2":"","3":"","4":"","5":"","6":"","7":"","8":""}],"_links":{"self":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts\/17586","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/comments?post=17586"}],"version-history":[{"count":1,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts\/17586\/revisions"}],"predecessor-version":[{"id":17588,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/posts\/17586\/revisions\/17588"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/media\/17587"}],"wp:attachment":[{"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/media?parent=17586"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/categories?post=17586"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/tags?post=17586"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/itbusinesstoday.com\/ja\/wp-json\/wp\/v2\/ppma_author?post=17586"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}