{"id":17497,"date":"2025-07-11T09:59:34","date_gmt":"2025-07-11T09:59:34","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=17497"},"modified":"2025-07-11T09:59:34","modified_gmt":"2025-07-11T09:59:34","slug":"zendesk-names-taro-mori-ceo-of-japan","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/zendesk-names-taro-mori-ceo-of-japan\/","title":{"rendered":"Zendesk\u3001\u65e5\u672c\u6cd5\u4eba\u306eCEO\u306b\u68ee\u592a\u90ce\u6c0f\u3092\u4efb\u547d"},"content":{"rendered":"<?xml encoding=\"utf-8\" ?><p>AI\u3092\u6d3b\u7528\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30ea\u30fc\u30c7\u30a3\u30f3\u30b0\u30ab\u30f3\u30d1\u30cb\u30fc\u3067\u3042\u308b\u30bc\u30f3\u30c7\u30b9\u30af\u30fb\u30b8\u30e3\u30d1\u30f3\u682a\u5f0f\u4f1a\u793e\uff08\u672c\u793e\uff1a\u6771\u4eac\u90fd\u6e2f\u533a\u3001\u4ee3\u8868\u53d6\u7de0\u5f79\u793e\u9577\uff1a\u68ee\u6cc9\u77e5\u884c\u3001\u4ee5\u4e0b\u30bc\u30f3\u30c7\u30b9\u30af\u30fb\u30b8\u30e3\u30d1\u30f3\uff09\u306f\u30012025\u5e747\u6708\u3088\u308a\u68ee\u592a\u90ce\u304c\u4ee3\u8868\u53d6\u7de0\u5f79\u793e\u9577\u306b\u5c31\u4efb\u3057\u305f\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3059\u3002<\/p><p>\u76f4\u8fd1\u3067\u306fSAP\u30b8\u30e3\u30d1\u30f3\u682a\u5f0f\u4f1a\u793e\u306b\u5728\u7c4d\u3057\u3001\u30b5\u30af\u30bb\u30b9\u30d5\u30a1\u30af\u30bf\u30fc\u30ba\u30b8\u30e3\u30d1\u30f3\u682a\u5f0f\u4f1a\u793e\u306b\u3066SAP\u306b\u3088\u308b\u8cb7\u53ce\u524d\u5f8c\u306b\u304a\u3051\u308b\u65e5\u672c\u4e8b\u696d\u306e\u5927\u5e45\u306a\u6210\u9577\u3092\u727d\u5f15\u3002\u305d\u308c\u4ee5\u524d\u306f\u3001\u65e5\u672c\u30aa\u30e9\u30af\u30eb\u682a\u5f0f\u4f1a\u793e\u3001\u682a\u5f0f\u4f1a\u793e\u65e5\u672c\u7dcf\u5408\u7814\u7a76\u6240\u306b\u52e4\u52d9\u3057\u3001\u751f\u7523\u6027\u306e\u9ad8\u3044\u30c1\u30fc\u30e0\u3068\u5f37\u56fa\u306a\u7d44\u7e54\u6587\u5316\u306e\u69cb\u7bc9\u306b\u52aa\u3081\u3001\u65e5\u672c\u306eIT\u4f01\u696d\u306e\u7d44\u7e54\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3001\u5e02\u5834\u958b\u767a\u3001\u6280\u8853\u55b6\u696d\u306a\u3069\u306e\u5206\u91ce\u3067\u6210\u679c\u3092\u4e0a\u3052\u307e\u3057\u305f\u3002<\/p><p>2013\u5e74\u306b\u65e5\u672c\u5e02\u5834\u306b\u53c2\u5165\u3057\u3066\u4ee5\u6765\u3001\u9806\u8abf\u306b\u4e8b\u696d\u3092\u62e1\u5927\u3057\u3066\u3044\u308bZendesk\u3002Zendesk\u306b\u3068\u3063\u3066\u65e5\u672c\u306f\u91cd\u8981\u306a\u5e02\u5834\u3067\u3042\u308a\u3001\u55b6\u696d\u3001\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306a\u3069\u7d0480\u540d\u306e\u793e\u54e1\u304c\u5728\u7c4d\u3057\u3001\u88fd\u9020\u696d\u3001\u5c0f\u58f2\u696d\u3001\u904b\u8f38\u696d\u3001\u65c5\u884c\u696d\u306a\u3069\u5e45\u5e83\u3044\u696d\u7a2e\u306e\u4f01\u696d\u306b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002Zendesk\u306f\u65e9\u3044\u6bb5\u968e\u304b\u3089\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578bAI\uff08\u81ea\u5f8b\u578bAI\uff09\u3092\u6d3b\u7528\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u958b\u767a\u3057\u3066\u304a\u308a\u3001\u6700\u8fd1\u3067\u306f\u793e\u5185\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u5411\u3051\u306e\u300cEmployee Services Suite\u300d\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002<\/p><h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/revcom-inc-announces-new-service-miitel-synapse\/\" rel=\"bookmark\">Revcom Inc announces new service &ldquo;MiiTel Synapse&rdquo;<\/a><\/h4><p>According to Zendesk&rsquo;s annual survey, &rdquo; CX Trends Report 2025 ,&rdquo; 71% of Japanese consumers believe that &ldquo;within the next two years, individuals will use AI assistants to automate interactions with companies,&rdquo; while only 59% of companies are making preparations to use AI assistants in customer service. Under Mori&rsquo;s leadership, <a href=\"https:\/\/www.zendesk.co.jp\/\" data-no-translation=\"\">Zendesk<\/a> \u306f\u3001AI\u3092\u6d3b\u7528\u3057\u305fSaaS\u30b5\u30fc\u30d3\u30b9\u306e\u5c0e\u5165\u3092\u63a8\u9032\u3057\u3001\u65e5\u672c\u4f01\u696d\u306bAI\u306b\u3088\u308b\u5bfe\u5fdc\u306e\u81ea\u52d5\u5316\u3084\u696d\u52d9\u306e\u52b9\u7387\u5316\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u751f\u307f\u51fa\u3059\u65b0\u305f\u306a\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p><p><strong>\u30bd\u30fc\u30b9 <a href=\"https:\/\/prtimes.jp\/main\/html\/rd\/p\/000000049.000064750.html\" data-no-translation=\"\">PRTimes<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Zendesk Japan, Inc., the leading AI-powered support platform company, today announced that Taro Mori has been appointed Representative Director and President, effective July 2025.Mori was most recently employed at SAP Japan Co., Ltd., where he led the significant growth of the Japanese business both before and after the acquisition by SAP at SuccessFactors Japan Co., Ltd. Prior to that, he worked at Oracle Corporation Japan and Japan Research Institute, Ltd., where he worked to build highly productive teams and a strong organizational culture, and achieved success in the fields of organizational management, market development, and technical sales for IT companies in Japan.Zendesk has been steadily expanding its business since entering [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":17529,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[1825,2223,2190,428,4099,6125],"ppma_author":[205],"class_list":["post-17497","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-customer-experience","category-japan","category-martech","category-news","category-regional","tag-appointment","tag-call-center","tag-ceo","tag-customer-experience","tag-generation-ai","tag-zendesk-japan"],"yoast_head":"<!-- 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