{"id":17175,"date":"2025-07-07T11:06:26","date_gmt":"2025-07-07T11:06:26","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=17175"},"modified":"2026-02-27T13:04:40","modified_gmt":"2026-02-27T13:04:40","slug":"yamato-enhances-customer-support-with-oracle-gen-ai","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/yamato-enhances-customer-support-with-oracle-gen-ai\/","title":{"rendered":"\u30e4\u30de\u30c8\u3001Oracle Gen AI\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u5f37\u5316"},"content":{"rendered":"<p>\u30e4\u30de\u30c8\u30db\u30fc\u30eb\u30c7\u30a3\u30f3\u30b0\u30b9\u5098\u4e0b\u3067\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u4e8b\u696d\u3092\u5c55\u958b\u3059\u308b\u30e4\u30de\u30c8\u30b3\u30f3\u30bf\u30af\u30c8\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u306e\u52b9\u7387\u5316\u3092\u76ee\u7684\u306b\u3001Oracle Cloud 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href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/revcomm-inc-launches-miitel-ai-and-data-mining-report\/\" rel=\"bookmark\">\u30ec\u30d6\u30b3\u30e0\u682a\u5f0f\u4f1a\u793e\u3001MiiTel AI\u304a\u3088\u3073\u30c7\u30fc\u30bf\u30de\u30a4\u30cb\u30f3\u30b0\u30ec\u30dd\u30fc\u30c8\u3092\u767a\u8868<\/a><\/h4>\n<p>\u5177\u4f53\u7684\u306b\u306f\u3001\u30e1\u30fc\u30eb\u5bfe\u5fdc\u696d\u52d9\u306b\u304a\u3044\u3066\u3001\u81ea\u5df1\u89e3\u6c7a\u578b\u554f\u3044\u5408\u308f\u305b\u306eFAQ\u63d0\u6848\u7cbe\u5ea6\u3092\u5f93\u6765\u306e\u7d042\u500d\u3068\u306a\u308b85%\u307e\u3067\u5411\u4e0a\u3055\u305b\u305f\u307b\u304b\u3001\u5b85\u914d\u4fbf\u306b\u95a2\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u30e1\u30fc\u30eb\u7d0420%\u3092AI\u304c\u81ea\u52d5\u51e6\u7406\u30fb\u6291\u5236\u3059\u308b\u3053\u3068\u306b\u6210\u529f\u3057\u307e\u3057\u305f\u3002Oracle AI Vector Search\u300d\u3092\u63a1\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u5c5e\u6027\u691c\u7d22\u3068\u610f\u5473\u691c\u7d22\u3092\u540c\u6642\u306b\u7d44\u307f\u5408\u308f\u305b\u3066\u884c\u3046\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u7a2e\u5225\u3084\u9867\u5ba2\u5c5e\u6027\u306b\u5fdc\u3058\u305fFAQ\u306e\u7d5e\u308a\u8fbc\u307f\u3084\u691c\u7d22\u304c\u52b9\u7387\u7684\u306b\u884c\u3048\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u958b\u767a\u306e\u751f\u7523\u6027\u3084\u691c\u7d22\u7cbe\u5ea6\u304c\u5927\u5e45\u306b\u5411\u4e0a\u3057\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u30d9\u30af\u30c8\u30eb\u691c\u7d22\u6a5f\u80fd\u3084\u691c\u7d22\u88dc\u5f37\u751f\u6210\uff08RAG\uff09\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u5927\u898f\u6a21\u8a00\u8a9e\u30e2\u30c7\u30eb\uff08LLM\uff09\u306b\u3088\u308a\u6587\u8108\u306b\u6cbf\u3063\u305f\u3088\u308a\u7684\u78ba\u306a\u56de\u7b54\u3092\u63d0\u793a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>","protected":false},"excerpt":{"rendered":"<p>Yamato Contact Service, a contact center business under Yamato Holdings, has introduced Oracle Cloud Infrastructure (OCI) Generative AI and Oracle Database 23ai to improve the efficiency of customer support operations. Oracle Japan announced this on July 7. In recent years, with the rapid expansion of e-commerce, the logistics industry has seen an increase in inquiries about the delivery status of packages and various needs for services. In this environment, Yamato Contact Service is required to provide prompt and high-quality responses stably. However, as the number of FAQs has increased rapidly, further efficiency of operations has become an issue, as expressions specific to the logistics industry affect search accuracy. In light [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":17236,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[2615,428,376,5966,5967],"ppma_author":[205],"class_list":{"0":"post-17175","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-apac","8":"category-customer-experience","9":"category-japan","10":"category-martech","11":"category-news","12":"category-regional","13":"tag-ai-service","14":"tag-customer-experience","15":"tag-oracle","16":"tag-oracle-database-23ai","17":"tag-yamato-contact-service"},"yoast_head":"<!-- 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