{"id":17026,"date":"2025-07-03T10:14:33","date_gmt":"2025-07-03T10:14:33","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=17026"},"modified":"2025-07-03T11:31:45","modified_gmt":"2025-07-03T11:31:45","slug":"dentsu-group-unveils-ai-powered-contact-center-solution","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/dentsu-group-unveils-ai-powered-contact-center-solution\/","title":{"rendered":"\u96fb\u901a\u30b0\u30eb\u30fc\u30d7\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30fb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u767a\u8868"},"content":{"rendered":"

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\u5177\u4f53\u7684\u306b\u306f\u3001\u300cAI\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u300d\u306f\u4ee5\u4e0b\u306e4\u3064\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u307e\u3059\uff1a<\/p>\n

CX\u3092\u98db\u8e8d\u7684\u306b\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u6d3b\u7528\u3057\u300124\u6642\u9593365\u65e5\u5373\u6642\u5bfe\u5fdc\u3059\u308b\u3068\u3068\u3082\u306b\u3001\u304a\u5ba2\u69d8\u306e\u904e\u53bb\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u3084\u611f\u60c5\u3092\u5206\u6790\u3057\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n

FAQ\u56de\u7b54\u3001\u672c\u4eba\u78ba\u8a8d\u3001\u96c6\u91d1\u30fb\u56de\u53ce\u53d7\u4ed8\u306a\u3069\u306e\u5b9a\u578b\u696d\u52d9\u3092AI\u3067\u81ea\u52d5\u5316\u3057\u3001\u696d\u52d9\u52b9\u7387\u3068\u751f\u7523\u6027\u3092\u6700\u5927\u5316\u3002\u97f3\u58f0\u8a8d\u8b58\u306b\u3088\u308b\u96fb\u8a71\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30c6\u30ad\u30b9\u30c8\u5316\u30fb\u8981\u7d04\u3001\u5bfe\u5fdc\u5c65\u6b74\u306e\u81ea\u52d5\u751f\u6210\u306a\u3069\u306b\u3088\u308a\u3001\u5f8c\u51e6\u7406\u6642\u9593\u3092\u77ed\u7e2e\u3002<\/p>\n

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AI\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u300d\u306b\u84c4\u7a4d\u3055\u308c\u305f\u30c7\u30fc\u30bf\u3092\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u90e8\u9580\u3068\u9023\u643a\u30fb\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u30a4\u30f3\u30b5\u30a4\u30c8\u306e\u7406\u89e3\u3092\u6df1\u3081\u3001\u3088\u308a\u7cbe\u5ea6\u306e\u9ad8\u3044\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u63d0\u6848\u3092\u304a\u5ba2\u69d8\u306b\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001CX\u306e\u5411\u4e0a\u3068\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3092\u56f3\u308a\u307e\u3059\u3002<\/p>\n

\u65e5\u672c\u306e\u96fb\u901a\u30b0\u30eb\u30fc\u30d7\u306f\u3001\u300cAI\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u300d\u306b\u3088\u308b\u300c\u81ea\u52d5\u5316\u300d\u3060\u3051\u3067\u306a\u304f\u3001\u4eba\u9593\u306e\u5224\u65ad\u529b\u3084\u5171\u611f\u529b\u3092\u5f15\u304d\u51fa\u3059\u300c\u62e1\u5f35\u6a5f\u80fd\u300d\u3068\u3057\u3066\u306eAI\u3092\u6d3b\u7528\u3057\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u958b\u767a\u3092\u9032\u3081\u3066\u3044\u304d\u307e\u3059\u3002AI\u3068\u4eba\u9593\u306e\u6700\u9069\u306a\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30e2\u30c7\u30eb\u3001\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u304f\u6226\u7565\u7684\u610f\u601d\u6c7a\u5b9a\u3001\u3042\u3089\u3086\u308b\u9867\u5ba2\u63a5\u70b9\u306e\u7d71\u5408\u30fb\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5316\u306a\u3069\u306e\u9ad8\u5ea6\u5316\u30fb\u9032\u5316\u306b\u53d6\u308a\u7d44\u3080\u3053\u3068\u3067\u3001\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u4f01\u696d\u306e\u6301\u7d9a\u7684\u306a\u6210\u9577\u3068\u4f01\u696d\u4fa1\u5024\u306e\u5411\u4e0a\u306b\u8ca2\u732e\u3057\u3066\u307e\u3044\u308a\u307e\u3059\u3002<\/p>\n

\u306b\u3064\u3044\u3066 \u96fb\u901a<\/a> \u65e5\u672c\u3067\u306f\u3001\u300c\u4eba\u9593\u306e\u77e5\u6027\u300d\u3068\u300cAI\u306e\u77e5\u6027\u300d\u3092\u878d\u5408\u3055\u305b\u3001\u304a\u5ba2\u69d8\u3068\u793e\u4f1a\u306e\u6210\u9577\u306b\u8ca2\u732e\u3059\u308b\u72ec\u81ea\u306eAI\u6226\u7565\u300cAI For Growth\u300d\u3092\u63a8\u9032\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u30bd\u30fc\u30b9 PR\u30bf\u30a4\u30e0\u30ba<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"

Dentsu Inc. announced that its four domestic Dentsu Group companies have developed and will begin offering the “AI Contact Center,” a next-generation solution that will evolve customer experience (CX) by utilizing AI at contact centers, in accordance with “AI For Growth 2.0,” Dentsu’s unique AI strategy announced in May 2025 to contribute to the growth of customers and society through both “business efficiency” and “value enhancement and business growth.” In recent years, with the diversification of customer touchpoints and rising expectations, contact centers are being required to provide more advanced response capabilities than ever before, such as “fast and accurate response,” “empathy to understand emotions,” “24\/7 availability,” and “global language […]<\/p>\n","protected":false},"author":4,"featured_media":17076,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[5883,428,2862,308,2546],"ppma_author":[205],"class_list":{"0":"post-17026","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-apac","8":"category-customer-experience","9":"category-japan","10":"category-martech","11":"category-news","12":"category-regional","13":"tag-ai-contact-center","14":"tag-customer-experience","15":"tag-data-utilization","16":"tag-dentsu","17":"tag-dentsu-group"},"yoast_head":"\nDentsu Group Launches AI Contact Center in Japan<\/title>\n<meta name=\"description\" content=\"Dentsu and its group companies launch AI Contact Center in Japan, enhancing CX with AI as part of their "AI For Growth 2.0" strategy.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/dentsu-group-unveils-ai-powered-contact-center-solution\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Dentsu Group Launches AI Contact Center in Japan\" \/>\n<meta property=\"og:description\" content=\"Dentsu and its group companies launch AI Contact Center in Japan, enhancing CX with AI as part of their "AI For Growth 2.0" strategy.\" \/>\n<meta property=\"og:url\" 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