{"id":16049,"date":"2025-06-17T12:02:40","date_gmt":"2025-06-17T12:02:40","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=16049"},"modified":"2025-06-17T12:02:40","modified_gmt":"2025-06-17T12:02:40","slug":"kyndryl-pksha-use-ai-bpaas-for-knowledge-management","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/kyndryl-pksha-use-ai-bpaas-for-knowledge-management\/","title":{"rendered":"\u30ad\u30f3\u30c9\u30ea\u30eb\u3068PKSHA\u3001\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306bAI-BPaaS\u3092\u6d3b\u7528"},"content":{"rendered":"<p>Kindrill Japan \u682a\u5f0f\u4f1a\u793e\u3068 PKSHA Technology \u682a\u5f0f\u4f1a\u793e\u306f\u3001PKSHA \u306e\u30b0\u30eb\u30fc\u30d7\u4f1a\u793e\u3067\u3042\u308b PKSHA Workplace \u682a\u5f0f\u4f1a\u793e\u3068 Kindrill Japan \u304c\u3001\u5f93\u696d\u54e1\u4f53\u9a13\u3068\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u5411\u4e0a\u3092\u76ee\u7684\u306b\u30012025 \u5e74 6 \u6708 17 \u65e5\u3088\u308a\u5354\u696d\u3059\u308b\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u4eca\u56de\u306e\u5354\u696d\u306b\u3088\u308a\u3001PKSHA\u306e\u300cPKSHA AI\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u300d\u3068Kindrill\u306e\u30c7\u30b8\u30bf\u30eb\u30ef\u30fc\u30af\u30d7\u30ec\u30a4\u30b9\u30b5\u30fc\u30d3\u30b9\u3092\u7d44\u307f\u5408\u308f\u305b\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u304b\u3089\u74b0\u5883\u69cb\u7bc9\u3001\u904b\u7528\u30b5\u30dd\u30fc\u30c8\u307e\u3067\u3092\u5305\u62ec\u7684\u306b\u63d0\u4f9b\u3059\u308b\u300cAI-BPaaS\u300d\u3068\u3044\u3046\u65b0\u3057\u3044\u30b5\u30fc\u30d3\u30b9\u5f62\u614b\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<p>Kindrill\u306e\u300cPeople Readiness Report 2025\u300d\u306b\u3088\u308b\u3068\u3001\u30d3\u30b8\u30cd\u30b9\u30ea\u30fc\u30c0\u30fc\u306e71%\u304c\u300c\u5f93\u696d\u54e1\u304cAI\u3092\u52b9\u679c\u7684\u306b\u6d3b\u7528\u3059\u308b\u6e96\u5099\u304c\u3067\u304d\u3066\u3044\u306a\u3044\u300d\u3068\u56de\u7b54\u3057\u3066\u304a\u308a\u3001\u7279\u306b\u65e5\u672c\u306e\u30d3\u30b8\u30cd\u30b9\u30ea\u30fc\u30c0\u30fc\u3067\u306f\u305d\u306e\u5272\u5408\u306f85%\u306b\u4e0a\u308a\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306a\u72b6\u6cc1\u3092\u8e0f\u307e\u3048\u308b\u3068\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u696d\u52d9\u306b\u304a\u3051\u308bAI\u6d3b\u7528\u306e\u91cd\u8981\u6027\u304c\u9ad8\u307e\u3063\u3066\u3044\u308b\u3053\u3068\u306f\u660e\u3089\u304b\u3067\u3059\u3002<\/p>\n<h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/line-works-launches-cx-talk-for-streamlined-inquiries\/\" rel=\"bookmark\">LINE\u30ef\u30fc\u30af\u30b9\u3001\u554f\u3044\u5408\u308f\u305b\u3092\u52b9\u7387\u5316\u3059\u308b\u300cCX\u30c8\u30fc\u30af\u300d\u3092\u958b\u59cb<\/a><\/h4>\n<p>\u3053\u308c\u307e\u3067\u5358\u7d14\u4f5c\u696d\u306fSaaS\u3067\u81ea\u52d5\u5316\u3055\u308c\u3066\u304d\u307e\u3057\u305f\u304c\u3001\u8fd1\u5e74\u3067\u306f\u5c02\u9580\u6027\u306e\u9ad8\u3044\u696d\u52d9\u3082AI\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u52b9\u7387\u5316\u30fb\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u304c\u53ef\u80fd\u3067\u3059\u3002\u3057\u304b\u3057\u3001\u4f01\u696d\u56fa\u6709\u306e\u77e5\u8b58\u3084\u30ce\u30a6\u30cf\u30a6\u3001\u696d\u52d9\u7406\u89e3\u304c\u4e0d\u53ef\u6b20\u306a\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306e\u73fe\u5834\u3067\u306f\u3001\u4f01\u696d\u3054\u3068\u306e\u6700\u9069\u5316\u306b\u306f\u9650\u754c\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u3067\u3059\u304b\u3089 <a href=\"https:\/\/www.pkshatech.com\/\">PKSHA<\/a> \u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u5206\u91ce\u306b\u304a\u3051\u308bAI\u306e\u793e\u4f1a\u5b9f\u88c5\u306b\u5f37\u307f\u3092\u6301\u3064\u30ef\u30fc\u30af\u30d7\u30ec\u30a4\u30b9\u3068 <a href=\"https:\/\/www.kyndryl.com\/\">\u30ad\u30f3\u30c9\u30ea\u30eb<\/a> \u30c7\u30b8\u30bf\u30eb\u30ef\u30fc\u30af\u30d7\u30ec\u30a4\u30b9\u5206\u91ce\u3067\u8c4a\u5bcc\u306a\u7d4c\u9a13\u306b\u57fa\u3065\u304f\u512a\u308c\u305f\u30b9\u30ad\u30eb\u3068\u77e5\u898b\u3092\u6301\u3064\u65e5\u672c\u304c\u3001\u9ad8\u5ea6\u306aAI\u306b\u3088\u308b\u81ea\u52d5\u5316\u3068\u4eba\u9593\u306e\u5224\u65ad\u3092\u7d44\u307f\u5408\u308f\u305b\u305fHITL\uff08Human in the Loop\uff09\u65b9\u5f0f\u3092\u63a1\u7528\u3057\u305fAI-BPaaS\u3092\u6d3b\u7528\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<p>\u5f93\u6765\u306eBPaaS\u306e\u300c\u6a19\u6e96\u5316\u30fb\u52b9\u7387\u5316\u30fb\u30b3\u30b9\u30c8\u524a\u6e1b\u300d\u306b\u52a0\u3048\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u72ec\u81ea\u306e\u30ce\u30a6\u30cf\u30a6\u3092\u53d6\u308a\u8fbc\u307f\u3001\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u306e\u6700\u9069\u5316\u3092\u652f\u63f4\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u52b4\u50cd\u6642\u9593\u306e\u524a\u6e1b\u3060\u3051\u3067\u306a\u304f\u3001\u5f93\u696d\u54e1\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff08EX\uff09\u306e\u5411\u4e0a\u3082\u3055\u3089\u306b\u4fc3\u9032\u3057\u307e\u3059\u3002<\/p>\n<p><strong>\u30bd\u30fc\u30b9 <a href=\"https:\/\/prtimes.jp\/main\/html\/rd\/p\/000000148.000089286.html\">PR\u30bf\u30a4\u30e0\u30ba<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Kindrill Japan Co., Ltd. and PKSHA Technology Co., Ltd. announced that PKSHA Workplace Co., Ltd., a PKSHA group company, and Kindrill Japan will collaborate from June 17, 2025, with the aim of improving employee experience and employee engagement. Through this collaboration, PKSHA&#8217;s &#8220;PKSHA AI Helpdesk&#8221; will be combined with Kindrill&#8217;s digital workplace services to provide a new service format called AI-BPaaS, providing comprehensive services from helpdesk consulting to environment construction and operational support. According to Kindrill&#8217;s People Readiness Report 2025, 71% of business leaders said that their employees are not ready to use AI effectively, and the percentage is 85% for Japanese business leaders in particular. Given this situation, it [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":16076,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[5414,5413,2102,1171,2894],"ppma_author":[205],"class_list":{"0":"post-16049","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-apac","8":"category-customer-experience","9":"category-japan","10":"category-martech","11":"category-news","12":"category-regional","13":"tag-ai-bpaas","14":"tag-digital-workplace","15":"tag-employee-experience","16":"tag-kindrill-japan","17":"tag-pksha"},"yoast_head":"<!-- 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