{"id":15886,"date":"2025-06-13T11:22:20","date_gmt":"2025-06-13T11:22:20","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=15886"},"modified":"2025-06-13T11:22:20","modified_gmt":"2025-06-13T11:22:20","slug":"daiwa-launches-genai-chat-service-for-customer-inquiries","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/daiwa-launches-genai-chat-service-for-customer-inquiries\/","title":{"rendered":"\u5927\u548c\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306bGenAI\u30c1\u30e3\u30c3\u30c8\u30b5\u30fc\u30d3\u30b9\u3092\u958b\u59cb"},"content":{"rendered":"

\u5927\u548c\u8a3c\u5238\u682a\u5f0f\u4f1a\u793e\u3068\u5171\u540c\u3067 Daiwa Institute of Research Ltd<\/a>., will begin offering the “Daiwa Securities Generated AI Chat” on Monday, June 23, 2025, to respond to frequently asked questions on the company’s website.<\/p>

\u8cc7\u7523\u904b\u7528\u7acb\u56fd\u3092\u76ee\u6307\u3059\u65e5\u672c\u3067\u306f\u3001\u3064\u307f\u305f\u3066NISA\u306e\u958b\u59cb\u306b\u3088\u308a\u3001\u8caf\u84c4\u304b\u3089\u8cc7\u7523\u5f62\u6210\u3078\u306e\u5927\u304d\u306a\u30b7\u30d5\u30c8\u304c\u8d77\u3053\u308a\u3064\u3064\u3042\u308a\u307e\u3059\u3002\u6295\u8cc7\u5bb6\u5c64\u306e\u62e1\u5927\u306b\u4f34\u3044\u3001\u304a\u5ba2\u3055\u307e\u304b\u3089\u306e\u304a\u554f\u3044\u5408\u308f\u305b\u3082\u5927\u5e45\u306b\u5897\u52a0\u3059\u308b\u3053\u3068\u304c\u4e88\u60f3\u3055\u308c\u307e\u3059\u3002\u304a\u5ba2\u3055\u307e\u306e\u58f0\u306b\u5341\u5206\u306b\u304a\u5fdc\u3048\u3057\u3066\u3044\u304f\u305f\u3081\u306b\u306f\u3001\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6AI\u306a\u3069\u306e\u30c7\u30b8\u30bf\u30eb\u6280\u8853\u3092\u6d3b\u7528\u3057\u305f\u91d1\u878d\u30b5\u30fc\u30d3\u30b9\u3092\u901a\u3058\u3066\u3001\u5927\u548c\u8a3c\u5238\u304c\u63d0\u4f9b\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u306e\u5229\u4fbf\u6027\u3092\u9ad8\u3081\u3066\u3044\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>

\u5927\u548c\u8a3c\u5238\u682a\u5f0f\u4f1a\u793e\u306f\u3001\u53e3\u5ea7\u958b\u8a2d\u3084\u5404\u7a2e\u304a\u624b\u7d9a\u304d\u3001NISA\u5236\u5ea6\u306b\u95a2\u3059\u308b\u3054\u8cea\u554f\u3092\u4e2d\u5fc3\u306b\u3001\u3088\u304f\u3042\u308b\u3054\u8cea\u554f\u306b\u304a\u7b54\u3048\u3059\u308bAI\u30c1\u30e3\u30c3\u30c8\u30b5\u30fc\u30d3\u30b9\u30925\u5e74\u524d\u304b\u3089\u30db\u30fc\u30e0\u30da\u30fc\u30b8\u4e0a\u3067\u63d0\u4f9b\u3057\u3066\u307e\u3044\u308a\u307e\u3057\u305f\u3002\u4eca\u56de\u3001\u65b0\u305f\u306b\u4ee5\u4e0b\u306e\u6a5f\u80fd\u3092\u5099\u3048\u305f\u30c1\u30e3\u30c3\u30c8\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u3092\u958b\u59cb\u3057\u307e\u3059\uff1a<\/p>

1.\u304a\u5ba2\u69d8\u304b\u3089\u306e\u69d8\u3005\u306a\u3054\u8cea\u554f\u306e\u610f\u56f3\u3092\u67d4\u8edf\u306b\u628a\u63e1\u3057\u3001\u9069\u5207\u306a\u56de\u7b54\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u8907\u6570\u306e\u30da\u30fc\u30b8\u306b\u307e\u305f\u304c\u308b\u60c5\u5831\u3092\u307e\u3068\u3081\u3066\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u304a\u5ba2\u69d8\u304c\u304a\u63a2\u3057\u306e\u60c5\u5831\u3092\u898b\u3064\u3051\u3084\u3059\u304f\u3057\u307e\u3059\u3002<\/p>

2.\u56f3\u3084\u8868\u3092\u4f7f\u3063\u3066\u56de\u7b54\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u8996\u899a\u7684\u306b\u308f\u304b\u308a\u3084\u3059\u304f\u304a\u5ba2\u69d8\u306b\u304a\u7b54\u3048\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>

3.\u5f93\u6765\u306eAI\u30c1\u30e3\u30c3\u30c8\u306b\u6bd4\u3079\u3001\u30c7\u30fc\u30bf\u91cf\u304c2.5\u500d\u306b\u5897\u52a0\u3057\u3001\u95a2\u9023\u3059\u308b\u30aa\u30f3\u30e9\u30a4\u30f3\u30c8\u30ec\u30fc\u30c9\u30d8\u30eb\u30d7\u3084\u30de\u30cb\u30e5\u30a2\u30eb\u3078\u306e\u30ea\u30f3\u30af\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u5e45\u5e83\u3044\u304a\u5ba2\u69d8\u306e\u8cea\u554f\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>

\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a LINE WORKS launches “CX Talk” for streamlined inquiries<\/a><\/strong><\/h4>

We will continue to work to further improve the quality of customer service by utilizing generative AI, both in telephone answering via the AI ​​operator service released in October last year and in this chat service.<\/p>

\u4eca\u5f8c\u3082\u304a\u5ba2\u69d8\u304b\u3089\u306e\u3054\u610f\u898b\u3092\u3082\u3068\u306b\u6539\u5584\u3092\u7d9a\u3051\u3001\u3088\u308a\u5e45\u5e83\u3044\u3054\u8cea\u554f\u306b\u304a\u7b54\u3048\u3067\u304d\u308b\u3088\u3046\u30b5\u30fc\u30d3\u30b9\u3092\u9032\u5316\u3055\u305b\u3001\u3088\u308a\u9769\u65b0\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u306b\u52aa\u3081\u3066\u307e\u3044\u308a\u307e\u3059\u3002<\/p>

Daiwa Securities Group<\/a> \u4eca\u5f8c\u3082\u6700\u5148\u7aef\u306e\u30c7\u30b8\u30bf\u30eb\u6280\u8853\u3092\u7a4d\u6975\u7684\u306b\u53d6\u308a\u5165\u308c\u3001\u304a\u5ba2\u69d8\u306e\u8cc7\u7523\u4fa1\u5024\u306e\u6700\u5927\u5316\u306b\u8ca2\u732e\u3057\u3066\u307e\u3044\u308a\u307e\u3059\u3002<\/p>

\u30bd\u30fc\u30b9 PRTimes<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"

Daiwa Securities Co., Ltd., in collaboration with Daiwa Institute of Research Ltd., will begin offering the “Daiwa Securities Generated AI Chat” on Monday, June 23, 2025, to respond to frequently asked questions on the company’s website.In Japan, which aims to become an asset management nation, a major shift from savings to asset formation is emerging, with the launch of the New NISA. As the investor base continues to expand, it is expected that inquiries from customers will also increase significantly. In order to fully respond to customer feedback, it is necessary to improve the convenience of the services provided by Daiwa Securities Co., Ltd. through financial services that use digital […]<\/p>\n","protected":false},"author":4,"featured_media":15910,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[4395,5341,419,5342,603,564],"ppma_author":[205],"class_list":["post-15886","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-customer-experience","category-japan","category-martech","category-news","category-regional","tag-ai-operator","tag-chat-service","tag-daiwa-institute-of-research","tag-daiwa-securities","tag-digital-technology","tag-generative-ai"],"yoast_head":"\nDaiwa 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