{"id":14921,"date":"2025-05-30T10:55:28","date_gmt":"2025-05-30T10:55:28","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=14921"},"modified":"2025-05-30T11:17:18","modified_gmt":"2025-05-30T11:17:18","slug":"aito-adds-live-transfer-feature-to-voicebot-for-support","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/aito-adds-live-transfer-feature-to-voicebot-for-support\/","title":{"rendered":"AIto\u3001Voicebot for Support\u306b\u30e9\u30a4\u30d6\u8ee2\u9001\u6a5f\u80fd\u3092\u8ffd\u52a0"},"content":{"rendered":"<p><a href=\"https:\/\/www.medialink-ml.co.jp\/\">\u30e1\u30c7\u30a3\u30a2\u30ea\u30f3\u30af<\/a>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u81ea\u52d5\u5316\u3059\u308bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u300cAIto\uff08\u30a8\u30fc\u30a2\u30a4\u30c8\uff09\u300d\u3092\u63d0\u4f9b\u3059\u308b\u682a\u5f0f\u4f1a\u793e\u30a8\u30fc\u30a2\u30a4\u30c8\uff08\u672c\u793e\uff1a\u6771\u4eac\u90fd\u6e2f\u533a\u3001\u4ee3\u8868\u53d6\u7de0\u5f79\u793e\u9577\uff1a\u67f4\u7530\u6df3\u3001\u4ee5\u4e0b\u300c\u30a8\u30fc\u30a2\u30a4\u30c8\u300d\uff09\u306f\u3001\u97f3\u58f0\u30dc\u30c3\u30c8\u300cAIto\uff08\u30a8\u30fc\u30a2\u30a4\u30c8\uff09\u300d\u306b\u300c\u6709\u4eba\u8ee2\u9001\u6a5f\u80fd\u300d\u3092\u8ffd\u52a0\u3057\u305f\u3053\u3068\u3092\u304a\u77e5\u3089\u305b\u3044\u305f\u3057\u307e\u3059\u3002<\/p>\n<p>\"AIto \"\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u81ea\u52d5\u5316\u3059\u308bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3067\u3059\u3002\u30e1\u30c7\u30a3\u30a2\u30ea\u30f3\u30af\u306e\u751f\u6210\u578bAI\u30b5\u30fc\u30d3\u30b9\uff08\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3001FAQ\u691c\u7d22\u30b7\u30b9\u30c6\u30e0\u3001\u30e1\u30fc\u30eb\u30dc\u30c3\u30c8\u3001\u97f3\u58f0\u30dc\u30c3\u30c8\uff09\u3092\u7d71\u5408\u3057\u3001\u5171\u901a\u7ba1\u7406\u3055\u308c\u305f\u30ca\u30ec\u30c3\u30b8\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u6a5f\u80fd\u3092\u4e2d\u5fc3\u306b\u3001\u3042\u3089\u3086\u308b\u30b5\u30dd\u30fc\u30c8\u30c1\u30e3\u30cd\u30eb\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n<p>\u65b0\u305f\u306b\u8ffd\u52a0\u3055\u308c\u305f \"\u6709\u4eba\u8ee2\u9001\u6a5f\u80fd \"\u306f\u3001AI\u97f3\u58f0\u30dc\u30c3\u30c8 \"AItoVoice \"\u306e\u65b0\u6a5f\u80fd\u3002\u81ea\u52d5\u5fdc\u7b54\u4e2d\u306bAItoVoice\u304c\u6709\u4eba\u5bfe\u5fdc\u304c\u5fc5\u8981\u3068\u5224\u65ad\u3057\u305f\u5834\u5408\u3001\u30b9\u30e0\u30fc\u30ba\u306b\u6709\u4eba\u7a93\u53e3\u3078\u8ee2\u9001\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/yamashita-pmc-with-ricoh-to-boost-facility-management\/\" rel=\"bookmark\">\u5c71\u4e0bPMC\u304c\u30ea\u30b3\u30fc\u3068\u30d5\u30a1\u30b7\u30ea\u30c6\u30a3\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3092\u5f37\u5316<\/a><\/h4>\n<p>\u3053\u308c\u307e\u3067\u306f\u3001AItoVoice\u304c\u554f\u3044\u5408\u308f\u305b\u306b\u5fdc\u7b54\u3067\u304d\u306a\u3044\u5834\u5408\u3001\u6307\u5b9a\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u6d41\u3057\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n<p>\u3053\u306e\u65b0\u6a5f\u80fd\u306e\u8ffd\u52a0\u306b\u3088\u308a\u3001\u751f\u8eab\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u96fb\u8a71\u3092\u5f15\u304d\u7d99\u3050\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u307e\u305f\u3001AI\u304c\u5bfe\u5fdc\u56f0\u96e3\u3068\u5224\u65ad\u3057\u305f\u5834\u5408\u306f\u3001\u3042\u3089\u304b\u3058\u3081\u6307\u5b9a\u3057\u305f\u96fb\u8a71\u756a\u53f7\u306b\u81ea\u52d5\u8ee2\u9001\u3057\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9023\u643a\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<p>\u300cAItoVoice\u300d\u306f\u3001LLM\uff08\u5927\u898f\u6a21\u8a00\u8a9e\u30e2\u30c7\u30eb\uff09\u3001STT\uff08\u97f3\u58f0\u8a8d\u8b58\uff09\u3001TTS\uff08\u97f3\u58f0\u5408\u6210\uff09\u306e\u6280\u8853\u3092\u7d44\u307f\u5408\u308f\u305b\u305fAI\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u30b5\u30fc\u30d3\u30b9\u3002\u96fb\u8a71\u306b\u3088\u308b\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3057\u3001AI\u304c\u81ea\u793e\u306e\u30ca\u30ec\u30c3\u30b8\u30c7\u30fc\u30bf\u3092\u3082\u3068\u306b\u6700\u9069\u306a\u56de\u7b54\u3092\u8fd4\u3057\u307e\u3059\u3002\u96fb\u8a71\u306e\u76f8\u624b\u306fAI\u3068\u300c\u81ea\u7136\u306a\u4f1a\u8a71\u300d\u304c\u53ef\u80fd\u3002<\/p>\n<p><strong>\u30bd\u30fc\u30b9 <a href=\"https:\/\/prtimes.jp\/main\/html\/rd\/p\/000000150.000072025.html\">PR\u30bf\u30a4\u30e0\u30ba<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>MediaLink Inc., the provider of \u201cAIto,\u201d an AI agent that automates customer support, is pleased to announce that it has added a \u201cmanned transfer feature\u201d to \u201cAIto\u201d voice bot. &#8220;AIto&#8221; is an AI agent that automates customer support. It integrates MediaLink&#8217;s generative AI services (chatbots, FAQ search systems, email bots, voice bots) and provides customer support across all support channels, centered on a commonly managed knowledge database function. The newly added &#8220;manned transfer function&#8221; is a new function of the AI \u200b\u200bvoice bot &#8220;AItoVoice.&#8221; If AItoVoice determines that a human operator is required during the automatic response, the call can be smoothly transferred to a human counter. Also Read: Yamashita [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":14957,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[533,4901,2590,4899,4900],"ppma_author":[205],"class_list":{"0":"post-14921","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-apac","8":"category-customer-experience","9":"category-japan","10":"category-martech","11":"category-news","12":"category-regional","13":"tag-ai-agent","14":"tag-aito","15":"tag-customer-support","16":"tag-medialink","17":"tag-voicebot"},"yoast_head":"<!-- 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