{"id":12194,"date":"2025-05-22T12:47:57","date_gmt":"2025-05-22T12:47:57","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=12194"},"modified":"2025-05-22T12:47:57","modified_gmt":"2025-05-22T12:47:57","slug":"altius-link-elyza-launch-ai-app-for-inquiry-classification","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/altius-link-elyza-launch-ai-app-for-inquiry-classification\/","title":{"rendered":"\u30a2\u30eb\u30c6\u30a3\u30a6\u30b9\u30ea\u30f3\u30af\u3068ELYZA\u3001\u554f\u3044\u5408\u308f\u305b\u5206\u985e\u306eAI\u30a2\u30d7\u30ea\u3092\u767a\u8868"},"content":{"rendered":"<p>\u30a2\u30eb\u30c6\u30a3\u30a6\u30b9\u30ea\u30f3\u30af\u3068 <a href=\"https:\/\/elyza.ai\/\">\u30a8\u30ea\u30fc\u30b6<\/a> \u682a\u5f0f\u4f1a\u793e\u30a8\u30cc\u30fb\u30c6\u30a3\u30fb\u30c6\u30a3\u30fb\u30c9\u30b3\u30e2\uff08\u672c\u793e\uff1a\u6771\u4eac\u90fd\u5343\u4ee3\u7530\u533a\u3001\u4ee3\u8868\u53d6\u7de0\u5f79\u793e\u9577\uff1a\u5c0f\u6797\u5065\u3001\u4ee5\u4e0b\u300c\u30a8\u30cc\u30fb\u30c6\u30a3\u30fb\u30c6\u30a3\u30fb\u30c9\u30b3\u30e2\u300d\uff09\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u30c7\u30fc\u30bf\u6d3b\u7528\u3092\u5f37\u5316\u3059\u308b\u305f\u3081\u306e\u751f\u6210\u578bAI\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u300c\u30b3\u30f3\u30bf\u30af\u30c8\u7406\u7531\u5206\u985eLLM\u30a2\u30d7\u30ea\u300d\u3092\u5171\u540c\u958b\u767a\u3057\u307e\u3057\u305f\u30022025\u5e745\u670822\u65e5\u3001\u300c\u30b3\u30f3\u30bf\u30af\u30c8\u30ea\u30fc\u30ba\u30f3\u5206\u985eLLM\u30a2\u30d7\u30ea\u300d\u306e\u63d0\u4f9b\u3092\u958b\u59cb\u3057\u307e\u3059\u3002 <a href=\"https:\/\/www.altius-link.com\/\">\u30a2\u30eb\u30c6\u30a3\u30a6\u30b9\u30ea\u30f3\u30af<\/a>\u306e\u300cAltius ONE for Support\u300d\u30b5\u30fc\u30d3\u30b9\u3067\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u30c7\u30fc\u30bf\u306e\u5206\u985e\u3092\u81ea\u52d5\u5316\u3057\u3001\u5206\u6790\u306b\u5fc5\u8981\u306a\u624b\u4f5c\u696d\u3092\u5927\u5e45\u306b\u524a\u6e1b\u3057\u307e\u3059\u3002<\/p>\n<p>\u6708\u9593\u7d04200\u4e07\u4ef6\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3059\u308bKDDI\u30ab\u30b9\u30bf\u30de\u30fc\u30bb\u30f3\u30bf\u30fc\u306e\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u3001\u97f3\u58f0\u8a8d\u8b58\u3057\u305f\u5fdc\u5bfe\u5c65\u6b74\u3092\u69cb\u9020\u5316\u30c7\u30fc\u30bf\u5316\u3002\u3053\u308c\u3089\u3092\u30b0\u30eb\u30fc\u30d7\u5316\u30fb\u5206\u985e\u3059\u308b\u3053\u3068\u3067\u3001\u30a4\u30f3\u30b5\u30a4\u30c8\u5275\u51fa\u3084\u696d\u52d9\u4e0a\u306e\u610f\u601d\u6c7a\u5b9a\u3092\u52b9\u7387\u5316\u3057\u307e\u3059\u3002<br \/>\n\u4e21\u793e\u304c\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u5411\u3051\u306b\u958b\u767a\u3057\u305fAI\u30d9\u30fc\u30b9\u306e\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6\u30c4\u30fc\u30eb\u306f\u3001\u5bfe\u8a71\u30fb\u30e1\u30fc\u30eb\u306e\u8981\u7d04\u3084\u56de\u7b54\u4f5c\u6210\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u7d9a\u3044\u30663\u3064\u76ee\u3068\u306a\u308a\u307e\u3059\u3002\u3053\u306e\u30a2\u30d7\u30ea\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u6226\u7565\u306e\u6700\u9069\u5316\u3001FAQ\u3084IVR\u306a\u3069\u306e\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30c4\u30fc\u30eb\u306e\u6539\u5584\u3001\u5f93\u696d\u54e1\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u306e\u5f37\u5316\u3092\u652f\u63f4\u3059\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u30c7\u30fc\u30bf\u4e3b\u5c0e\u306e\u8fc5\u901f\u306a\u610f\u601d\u6c7a\u5b9a\u3092\u53ef\u80fd\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u5e83\u7bc4\u306a\u30d3\u30b8\u30cd\u30b9\u5909\u9769\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002<\/p>\n<h4>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/leango-inc-begins-developing-chatbot-features-for-dejam\/\" rel=\"bookmark\">\u30ea\u30fc\u30f3\u30b4\u30fc\u3001DEJAM\u5411\u3051\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u6a5f\u80fd\u306e\u958b\u767a\u3092\u958b\u59cb<\/a><\/h4>\n<p>\u3053\u306e\u53d6\u308a\u7d44\u307f\u306f\u3001\u696d\u754c\u306e\u50be\u5411\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002\u4f01\u696d\u306f\u975e\u69cb\u9020\u5316\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u6700\u5927\u9650\u306b\u6d3b\u7528\u3059\u308b\u305f\u3081\u306b\u5927\u898f\u6a21\u8a00\u8a9e\u30e2\u30c7\u30eb\uff08LLM\uff09\u3092\u4f7f\u7528\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u7ba1\u7406\u52b9\u7387\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002<\/p>","protected":false},"excerpt":{"rendered":"<p>Altius Link and ELYZA have jointly developed the &#8220;Contact Reasons Classification LLM App,&#8221; a generative AI-powered solution designed to enhance data utilization in contact centers. Launching on May 22, 2025, as part of Altius Link&#8216;s &#8220;Altius ONE for Support&#8221; service, the app automates the classification of customer inquiry data, significantly reducing the manual effort required for analysis. Built using data from the KDDI Customer Center\u2014which handles roughly 2 million inquiries monthly\u2014the app converts voice-recognized response histories into structured data, identifying key elements such as identity verification status, inquiry content, and contact reasons. These are then grouped and categorized to streamline insight generation and operational decision-making. This marks the third generative [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":12196,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[4443,465,428,4444,4099,1674],"ppma_author":[572],"class_list":{"0":"post-12194","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-apac","8":"category-customer-experience","9":"category-japan","10":"category-martech","11":"category-news","12":"category-regional","13":"tag-altiuslink","14":"tag-contact-center","15":"tag-customer-experience","16":"tag-elyza","17":"tag-generation-ai","18":"tag-kddi"},"yoast_head":"<!-- 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