{"id":11903,"date":"2025-05-19T09:56:10","date_gmt":"2025-05-19T09:56:10","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=11903"},"modified":"2025-05-19T09:56:10","modified_gmt":"2025-05-19T09:56:10","slug":"nice-servicenow-partner-to-deliver-ai-customer-service","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/nice-servicenow-partner-to-deliver-ai-customer-service\/","title":{"rendered":"NICE\u3068ServiceNow\u3001AI\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u3067\u63d0\u643a"},"content":{"rendered":"

NICE\u306f\u3001ServiceNow\u306e\u5e74\u6b21\u9867\u5ba2\u30fb\u30d1\u30fc\u30c8\u30ca\u30fc\u5411\u3051\u30a4\u30d9\u30f3\u30c8\u300cKnowledge 2025\u300d\u306b\u304a\u3044\u3066\u3001ServiceNow\u3068\u306e\u6226\u7565\u7684\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002<\/p>\n

\u3053\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u306f\u3001\u696d\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308bNICE\u306eAI\u3092\u6d3b\u7528\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u81ea\u52d5\u5316\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u3001ServiceNow\u306eAI\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304a\u3088\u3073\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\uff08CSM\uff09\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u7d71\u5408\u3059\u308b\u3082\u306e\u3067\u3001\u30d5\u30ed\u30f3\u30c8\u3001\u30df\u30c9\u30eb\u3001\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u306e\u5404\u696d\u52d9\u3092\u7d50\u3073\u3064\u3051\u3001\u3042\u3089\u3086\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u6700\u9069\u5316\u3057\u3001\u52b9\u7387\u5316\u3068\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\u3092\u5b9f\u73fe\u3059\u308b\u3001\u3059\u3050\u306b\u5c0e\u5165\u53ef\u80fd\u306aAI\u4e3b\u5c0e\u306e\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n

NICE\u3068ServiceNow\u306f\u3001\u4e21\u793e\u306e\u696d\u754c\u3092\u30ea\u30fc\u30c9\u3059\u308bAI\u6a5f\u80fd\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u81ea\u52d5\u5316\u3068\u4f01\u696d\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u7ba1\u7406\u3092\u7d71\u5408\u3057\u3001\u5f93\u6765\u306e\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u3092\u5b9a\u7fa9\u3057\u3066\u3044\u305f\u696d\u52d9\u306e\u30b5\u30a4\u30ed\u5316\u3092\u89e3\u6d88\u3057\u307e\u3059\u3002<\/p>\n

\u3053\u308c\u306b\u3088\u308a\u4f01\u696d\u306f\u3001\u30d5\u30ed\u30f3\u30c8\u30aa\u30d5\u30a3\u30b9\u3067\u306e\u9867\u5ba2\u5bfe\u5fdc\u3068\u30df\u30c9\u30eb\u30aa\u30d5\u30a3\u30b9\u304a\u3088\u3073\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u3067\u306e\u30d5\u30eb\u30d5\u30a3\u30eb\u30e1\u30f3\u30c8\u30fb\u30d7\u30ed\u30bb\u30b9\u3092\u3001\u5358\u4e00\u306e\u7d71\u5408\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u4e0a\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n

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\u7d99\u7d9a\u7684\u304b\u3064\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u6700\u9069\u5316\u306b\u3088\u308b\u54c1\u8cea\u5411\u4e0a\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306eAI\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u6d3b\u7528\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3001\u30d7\u30ed\u30c0\u30af\u30c8\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3001\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u5168\u4f53\u3067\u7d99\u7d9a\u7684\u306a\u54c1\u8cea\u6539\u5584\u3092\u63a8\u9032\u3057\u307e\u3059\u3002AI\u306f\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u5206\u6790\u3057\u3001\u30c8\u30ec\u30f3\u30c9\u3084\u30b3\u30f3\u30d7\u30e9\u30a4\u30a2\u30f3\u30b9\u30fb\u30ae\u30e3\u30c3\u30d7\u3092\u691c\u51fa\u3057\u3001ServiceNow\u5185\u3067\u30a2\u30af\u30b7\u30e7\u30f3\u53ef\u80fd\u306a\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u81ea\u52d5\u7684\u306b\u30c8\u30ea\u30ac\u30fc\u3057\u307e\u3059\u3002\u3053\u306e\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30b9\u306b\u3088\u308a\u3001\u3059\u3079\u3066\u306e\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u304c\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30ca\u30eb\u30fb\u30a8\u30af\u30bb\u30ec\u30f3\u30b9\u306b\u8ca2\u732e\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u7cbe\u5ea6\u304c\u5411\u4e0a\u3057\u3001\u30d7\u30ed\u30bb\u30b9\u304c\u6700\u9069\u5316\u3055\u308c\u3001\u30d3\u30b8\u30cd\u30b9\u30fb\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u304c\u7d99\u7d9a\u7684\u306b\u6539\u5584\u3055\u308c\u307e\u3059\u3002<\/p>\n

\u300cAI\u3092\u642d\u8f09\u3057\u3066\u3082\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3068\u81ea\u52d5\u5316\u306f\u30b5\u30a4\u30ed\u5316\u3055\u308c\u305f\u307e\u307e\u3067\u306f\u9650\u754c\u304c\u3042\u308a\u307e\u3059\u3002NICE\u3068 \u30b5\u30fc\u30d3\u30b9\u30ca\u30a6<\/a> \u30b3\u30f3\u30b9\u30c6\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30ea\u30b5\u30fc\u30c1\u793e\u306e\u526f\u793e\u9577\u517c\u4e3b\u5e2d\u30a2\u30ca\u30ea\u30b9\u30c8\u3067\u3042\u308b\u30ea\u30ba\u30fb\u30df\u30e9\u30fc\u6c0f\u306f\u3001\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u300c\u3053\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u306b\u3088\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u30fb\u30ea\u30af\u30a8\u30b9\u30c8\u306e\u6700\u521d\u304b\u3089\u6700\u5f8c\u307e\u3067\u304c\u52b9\u7387\u5316\u3055\u308c\u3001\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u306e\u8fc5\u901f\u5316\u3001\u696d\u52d9\u52b9\u7387\u306e\u6539\u5584\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u304c\u5b9f\u73fe\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u55b6\u696d\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u6a2a\u65ad\u3059\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30cf\u30f3\u30c9\u30aa\u30d5\u3092\u6700\u9069\u306b\u8a2d\u8a08\u3057\u3001\u3053\u308c\u3089\u306e\u91cd\u8981\u306a\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u610f\u56f3\u7684\u306b\u63a5\u7d9a\u3059\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5168\u793e\u7684\u306a\u771f\u306e\u30c1\u30fc\u30e0\u30b9\u30dd\u30fc\u30c4\u306b\u3059\u308b\u6a5f\u4f1a\u3082\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n

\u300c\u3068\u306e\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u306e\u53ef\u80fd\u6027\u306b\u8208\u596e\u3057\u3066\u3044\u307e\u3059\u3002 NICE<\/a> TTEC\u30c7\u30b8\u30bf\u30eb\u306e\u6700\u9ad8\u7d4c\u55b6\u8cac\u4efb\u8005\uff08CEO\uff09\u3067\u3042\u308b\u30c7\u30a4\u30d6\u30fb\u30bb\u30a4\u30dc\u30eb\u30c9\u306f\u3001\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\u79c1\u305f\u3061\u306f\u3001AI\u306b\u3088\u308b\u81ea\u52d5\u5316\u304c\u3001\u30d5\u30ed\u30f3\u30c8\u30aa\u30d5\u30a3\u30b9\u304b\u3089\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u307e\u3067\u306e\u30c4\u30fc\u30eb\u3084\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u307e\u305f\u304c\u308b\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u306e\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u5f37\u5316\u3059\u308b\u672a\u6765\u3001\u3064\u307e\u308a\u79c1\u305f\u3061\u304c\u300c\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30d5\u30eb\u30d5\u30a3\u30eb\u30e1\u30f3\u30c8\u300d\u3068\u547c\u3076\u3001\u3042\u3089\u3086\u308b\u30b5\u30fc\u30d3\u30b9\u30fb\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u304c\u3088\u308a\u901f\u304f\u3001\u3088\u308a\u30b9\u30de\u30fc\u30c8\u306b\u3001\u3088\u308a\u3064\u306a\u304c\u308b\u672a\u6765\u306b\u306a\u308b\u3068\u4fe1\u3058\u3066\u3044\u307e\u3059\u3002<\/p>\n

\u30bd\u30fc\u30b9 PR\u30bf\u30a4\u30e0\u30ba<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"

NICE announced a strategic partnership with ServiceNow at ServiceNow’s annual customer and partner event, Knowledge 2025. The partnership brings together NICE’s industry-leading AI-powered customer service automation platform with ServiceNow’s AI platform and Customer Service Management (CSM) solutions to provide a ready-to-deploy AI-driven framework that connects front-, middle- and back-office operations to optimize every customer service interaction for greater efficiency and improved experience. By combining the two companies’ industry-leading AI capabilities, NICE and ServiceNow will unify real-time customer service automation and enterprise workflow management, eliminating the operational silos that traditionally define customer service delivery. It enables organizations to seamlessly connect front-office customer interactions with middle- and back-office fulfillment processes on a […]<\/p>\n","protected":false},"author":4,"featured_media":11904,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[188,207,92,237],"tags":[2168,4284,428,4285,2177,4283],"ppma_author":[205],"class_list":{"0":"post-11903","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-customer-experience","8":"category-international","9":"category-martech","10":"category-news","11":"tag-ai-platform","12":"tag-csm-solution","13":"tag-customer-experience","14":"tag-nice","15":"tag-servicenow","16":"tag-workflow-management"},"yoast_head":"\nNICE, ServiceNow Partner on AI Customer Service<\/title>\n<meta name=\"description\" content=\"NICE and ServiceNow form a strategic partnership, announced at Knowledge 2025, to drive AI-powered customer service across the enterprise.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/nice-servicenow-partner-to-deliver-ai-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NICE, ServiceNow Partner on AI Customer Service\" \/>\n<meta property=\"og:description\" content=\"NICE and ServiceNow form a strategic partnership, announced at Knowledge 2025, to drive AI-powered customer service across the enterprise.\" \/>\n<meta property=\"og:url\" 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