NEC<\/a> \u306f\u3001\u5b9a\u578b\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u3092\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u5f85\u3061\u6642\u9593\u3082\u77ed\u7e2e\u3055\u308c\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306f\u3088\u308a\u52b9\u7387\u7684\u306b\u904b\u55b6\u3055\u308c\u3001\u904b\u55b6\u30b3\u30b9\u30c8\u3082\u524a\u6e1b\u3055\u308c\u307e\u3059\u3002<\/p>","protected":false},"excerpt":{"rendered":"NEC Corporation will launch its new AI-powered solution, NEC Communication Agent, in May 2025. This AI tool helps improve experiences for customers and employees in contact centers. It streamlines operations and boosts service quality. This is NEC’s second AI product for contact centers. The first was the NEC Speech Analysis Platform, which launched in 2024. The solution combines a voicebot and chatbot, both using large language models (LLMs). This setup offers 24\/7 support on various channels. You can reach it via phone, web chat, SNS, Microsoft Teams, Slack, and LINE. Its key features include automatic response generation, knowledge search, and integration with existing CRM and telephony systems like Genesys Cloud […]<\/p>\n","protected":false},"author":7,"featured_media":11745,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,1838,206],"tags":[1211,4224,476,428,2102,263],"ppma_author":[572],"class_list":{"0":"post-11744","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-apac","8":"category-customer-experience","9":"category-japan","10":"category-martech","11":"category-news","12":"category-quick-reads","13":"category-regional","14":"tag-ai-solution","15":"tag-communication-agent","16":"tag-contact-centers","17":"tag-customer-experience","18":"tag-employee-experience","19":"tag-nec"},"yoast_head":"\n
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