{"id":11341,"date":"2025-05-09T11:23:34","date_gmt":"2025-05-09T11:23:34","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=11341"},"modified":"2025-05-09T11:23:34","modified_gmt":"2025-05-09T11:23:34","slug":"salesforce-unveils-agentforce-to-boost-its-hr-service","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/hr-tech\/workforce-management\/salesforce-unveils-agentforce-to-boost-its-hr-service\/","title":{"rendered":"\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u3001\u4eba\u4e8b\u30b5\u30fc\u30d3\u30b9\u3092\u5f37\u5316\u3059\u308bAgentforce\u3092\u767a\u8868"},"content":{"rendered":"

\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u3067\u306f\u3001\u5f93\u696d\u54e1\u304cSlack\u3084\u5f93\u696d\u54e1\u30dd\u30fc\u30bf\u30eb\u3067AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3068\u4f1a\u8a71\u3057\u306a\u304c\u3089\u3001\u5f93\u696d\u54e1\u30d7\u30ed\u30d5\u30a3\u30fc\u30eb\u306e\u66f4\u65b0\u3001\u6709\u7d66\u4f11\u6687\u306e\u7533\u8acb\u3001\u7d66\u4e0e\u8a08\u7b97\u53e3\u5ea7\u306e\u5909\u66f4\u306a\u3069\u3092\u7c21\u5358\u306b\u884c\u3048\u308b\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u5f93\u696d\u54e1\u306f\u3001\u4f59\u8a08\u306a\u624b\u9593\u3092\u304b\u3051\u305a\u306b\u4ed5\u4e8b\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3001\u30b9\u30e0\u30fc\u30ba\u3067\u308f\u304b\u308a\u3084\u3059\u3044\u4eba\u4e8b\u4f53\u9a13\u3092\u671b\u3093\u3067\u3044\u307e\u3059\u3002\u73fe\u5b9f\u306b\u306f\u3001\u4eba\u4e8b\u30d7\u30ed\u30bb\u30b9\u306f\u8907\u96d1\u3067\u30b9\u30c8\u30ec\u30b9\u306e\u591a\u3044\u3082\u306e\u3067\u3059\u3002\u4f8b\u3048\u3070\u3001\u6709\u7d66\u4f11\u6687\u306e\u7533\u8acb\u306e\u3088\u3046\u306a\u7c21\u5358\u306a\u4ed5\u4e8b\u3092\u5b8c\u4e86\u3059\u308b\u305f\u3081\u306b\u3001\u5f93\u696d\u54e1\u306f\u8907\u6570\u306e\u30b7\u30b9\u30c6\u30e0\u3092\u5207\u308a\u66ff\u3048\u305f\u308a\u3001\u4eba\u4e8b\u90e8\u306b\u554f\u3044\u5408\u308f\u305b\u305f\u308a\u3057\u3066\u3001\u8cb4\u91cd\u306a\u6642\u9593\u3092\u6d6a\u8cbb\u3057\u3066\u3044\u307e\u3059\u3002\u4eba\u4e8b\u62c5\u5f53\u8005\u306e90%\u304c\u3059\u3067\u306b\u904e\u8ca0\u8377\u306b\u306a\u3063\u3066\u3044\u308b\u5834\u5408\u3001\u3053\u308c\u306f\u7279\u306b\u56f0\u96e3\u3067\u3059\u3002AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u6551\u4e16\u4e3b\u3067\u3059\u3002\u5b9f\u969b\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u5b8c\u5168\u306b\u5c0e\u5165\u3055\u308c\u305f\u5834\u5408\u3001\u6700\u9ad8\u4eba\u4e8b\u8cac\u4efb\u8005\uff08CHRO\uff09\u306f\u5f93\u696d\u54e1\u306e\u751f\u7523\u6027\u304c\u5e73\u574730%\u5897\u52a0\u3057\u3001\u4eba\u4ef6\u8cbb\u304c19%\u6e1b\u5c11\u3059\u308b\u3068\u898b\u8fbc\u3093\u3067\u3044\u307e\u3059\u3002<\/p>

\u3053\u306e\u3088\u3046\u306a\u80cc\u666f\u304c\u3042\u308a\u307e\u3059\u3001 Salesforce<\/a> \u672c\u65e5\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u65b0\u6a5f\u80fd\u300cAgentforce for HR Service\u300d\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306f\u3001\u4eba\u4e8b\u30c1\u30fc\u30e0\u5411\u3051\u306e\u5f93\u696d\u54e1\u30dd\u30fc\u30bf\u30eb\u3084\u7ba1\u7406\u753b\u9762\u3092\u5099\u3048\u305f\u4eba\u4e8b\u30b5\u30fc\u30d3\u30b9\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3042\u308bHR\u30b5\u30fc\u30d3\u30b9\u306b\u76f4\u63a5\u7d44\u307f\u8fbc\u307e\u308c\u305f\u3001\u65b0\u3057\u3044AI\u6a5f\u80fd\u306e\u30bb\u30c3\u30c8\u3067\u3059\u3002Agentforce for HR Service\u306b\u306f\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u51e6\u7406\u3067\u304d\u308b\u696d\u52d9\u30ab\u30c6\u30b4\u30ea\u3092\u7db2\u7f85\u3057\u305f\u30c8\u30d4\u30c3\u30af\u3068\u3001\u5404\u696d\u52d9\u3092\u5b9f\u884c\u3059\u308b\u305f\u3081\u306e\u5177\u4f53\u7684\u306a\u624b\u9806\u3084\u30c4\u30fc\u30eb\u3067\u3042\u308b\u30a2\u30af\u30b7\u30e7\u30f3\u304c\u3042\u3089\u304b\u3058\u3081\u7528\u610f\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306f\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u304c\u53ef\u80fd\u3067\u3001\u5f93\u696d\u54e1\u304c\u81ea\u3089\u7591\u554f\u70b9\u3092\u89e3\u6c7a\u3057\u3001\u624b\u7d9a\u304d\u3092\u5b8c\u4e86\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u4eba\u4e8b\u90e8\u9580\u306e\u52b9\u7387\u3092\u5411\u4e0a\u3055\u305b\u3001\u3088\u308a\u591a\u304f\u306e\u5f93\u696d\u54e1\u306b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u8907\u96d1\u306a\u554f\u984c\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/p>

Agentforce for HR Service allows employees to easily complete common HR-related tasks through conversations in the familiar environment of Slack and the Employee Portal, eliminating the need to submit tickets, search for policy documents, or navigate multiple systems. The AI ​​agent works on company data, knowledge articles, and policies, and is integrated with major Human Resource Information Systems (HRIS) and Human Capital Management Systems (HCM) to handle tasks such as:<\/p>

\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a Recruitment Service “True” Adds Agent Management Feature<\/a><\/strong><\/h4>

Provide personalized answers: Employee data and company policies are used to provide answers that are tailored to the employee’s unique situation, such as “Can I apply for a gold corporate card?” The answers are based on the employee’s job role, location and company card policies stored in the knowledge base to determine eligibility.<\/p>

HR Program Progress Tracking: Allow employees to easily track the progress of employee programs assigned by their managers. These programs are designed to align with each employee’s career progression, providing visibility into progress of training videos, paperwork, and other milestone programs like onboarding and parental leave, and highlighting incomplete tasks to prevent missed deadlines.<\/p>

HR Case Management: Easily manage inquiries and requests related to leave applications, payroll issues, etc. When an employee asks, “What’s the latest status of my request?”, the app will identify the case without any context and respond with a conversational update on the progress.<\/p>

\u30d7\u30ed\u30d5\u30a3\u30fc\u30eb\u60c5\u5831\u306e\u66f4\u65b0\u5f93\u696d\u54e1\u306f\u81ea\u7136\u8a00\u8a9e\u3067\u4f4f\u6240\u3001\u96fb\u8a71\u756a\u53f7\u3001\u59d3\u306a\u3069\u306e\u5909\u66f4\u3092\u6307\u793a\u3059\u308b\u3060\u3051\u3067\u3001\u4eba\u4e8b\u30b7\u30b9\u30c6\u30e0\u306e\u60c5\u5831\u304c\u81ea\u52d5\u7684\u306b\u66f4\u65b0\u3055\u308c\u3001\u624b\u9593\u3092\u304b\u3051\u305a\u306b\u624b\u7d9a\u304d\u304c\u5b8c\u4e86\u3057\u307e\u3059\u3002<\/p>

\u4f11\u6687\u7533\u8acb\u7ba1\u7406\uff1a\u6709\u7d66\u4f11\u6687\u3001\u75c5\u6c17\u4f11\u6687\u3001\u795d\u65e5\u3001\u80b2\u5150\u4f11\u6687\u306a\u3069\u306e\u7533\u8acb\u3001\u53d6\u308a\u6d88\u3057\u3001\u6b8b\u65e5\u6570\u306e\u78ba\u8a8d\u306a\u3069\u3092\u4f1a\u8a71\u5f62\u5f0f\u3067\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u306b\u57fa\u3065\u304f\u81ea\u7136\u8a00\u8a9e\u306b\u3088\u308b\u8cea\u7591\u5fdc\u7b54\u30b5\u30fc\u30d3\u30b9\u3084\u3001\u30dd\u30ea\u30b7\u30fc\u306b\u6e96\u62e0\u3057\u305f\u30d7\u30ed\u30bb\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>

\u7d66\u4e0e\u632f\u8fbc\u53e3\u5ea7\u306e\u66f4\u65b0\u4ed6\u306e\u30b7\u30b9\u30c6\u30e0\u306b\u30ed\u30b0\u30a4\u30f3\u3059\u308b\u3053\u3068\u306a\u304f\u3001\u7d66\u4e0e\u53e3\u5ea7\u60c5\u5831\u3092\u95b2\u89a7\u30fb\u7de8\u96c6\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002Slack\u4e0a\u3067Agentforce\u306b\u53e3\u5ea7\u60c5\u5831\u3092\u4f1d\u3048\u308b\u3060\u3051\u3067\u3001\u81ea\u52d5\u7684\u306b\u4eba\u4e8b\u30b7\u30b9\u30c6\u30e0\u306b\u53cd\u6620\u3055\u308c\u3001\u8a2d\u5b9a\u304c\u5b8c\u4e86\u3057\u307e\u3059\u3002<\/p>

\u7d4c\u8cbb\u306e\u63d0\u51fa\u3068\u8ffd\u8de1\u4f1a\u793e\u306e\u30dd\u30ea\u30b7\u30fc\u306b\u57fa\u3065\u3044\u305f\u7d4c\u8cbb\u7cbe\u7b97\u306e\u30c1\u30a7\u30c3\u30af\u3001\u30ec\u30dd\u30fc\u30c8\u306e\u9032\u6357\u7ba1\u7406\u3001\u7d4c\u8cbb\u30ec\u30dd\u30fc\u30c8\u306e\u4f5c\u6210\u30fb\u63d0\u51fa\u307e\u3067\u3092\u81ea\u52d5\u5316\u3057\u3001\u7ba1\u7406\u8005\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u307e\u3059\u3002<\/p>

Escalation to HR: For complex or personal content, HR can smoothly hand over to HR via the HR Service Console. For example, if a sensitive term such as “family tragedy” is detected, the message can be escalated to the HR department, allowing HR to respond with greater empathy and consideration.<\/p>

\u30bd\u30fc\u30b9 PRTimes<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"

Salesforce offers employees the ability to easily update their employee profile, apply for paid leave, change payroll account, and more through conversations with AI agents on Slack or the Employee Portal . Employees want a smooth, easy-to-understand HR experience that lets them focus on their work without any extra work. In reality, HR processes can be complicated and stressful. For example, to complete a simple task like applying for paid leave, employees waste valuable time by switching between multiple systems and contacting HR. This is especially challenging when 90% of HR professionals are already overloaded. AI agents are a lifesaver. In fact, if AI agents were to be fully implemented, […]<\/p>\n","protected":false},"author":4,"featured_media":11344,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,91,211,237,206,200],"tags":[1323,4019,1439,470,307],"ppma_author":[205],"class_list":["post-11341","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-hr-tech","category-japan","category-news","category-regional","category-workforce-management","tag-ai-agents","tag-employee-support","tag-hr-service","tag-salesforce","tag-workforce-management"],"yoast_head":"\nSalesforce Unveils Agentforce to Boost HR Service Efficiency<\/title>\n<meta name=\"description\" content=\"Salesforce introduces AI-powered agents on Slack and the Employee Portal to simplify HR tasks, boosting productivity and reducing labor.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/hr-tech\/salesforce-unveils-agentforce-to-boost-its-hr-service\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Salesforce Unveils Agentforce to Boost HR Service Efficiency\" \/>\n<meta property=\"og:description\" content=\"Salesforce introduces AI-powered agents on Slack and the Employee Portal to simplify HR tasks, boosting productivity and reducing labor.\" \/>\n<meta property=\"og:url\" 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