{"id":10350,"date":"2025-04-29T12:25:49","date_gmt":"2025-04-29T12:25:49","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=10350"},"modified":"2025-04-29T12:56:15","modified_gmt":"2025-04-29T12:56:15","slug":"ntt-com-and-transcosmos-launch-digital-bpo-solutions","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/ntt-com-and-transcosmos-launch-digital-bpo-solutions\/","title":{"rendered":"NTT Com\u3068\u30c8\u30e9\u30f3\u30b9\u30b3\u30b9\u30e2\u30b9\u3001\u30c7\u30b8\u30bf\u30ebBPO\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u63d0\u4f9b\u3092\u958b\u59cb"},"content":{"rendered":"

NTT\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30ba\u682a\u5f0f\u4f1a\u793e\u3068\u30c8\u30e9\u30f3\u30b9\u30b3\u30b9\u30e2\u30b9\u682a\u5f0f\u4f1a\u793e\u306f\u3001\u5171\u540c\u958b\u767a\u3057\u305f\u300c\u30c7\u30b8\u30bf\u30ebBPO\u300d\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u672c\u683c\u63d0\u4f9b\u3092\u6b63\u5f0f\u306b\u958b\u59cb\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306f\u3001\u4e21\u793e\u304c2024\u5e747\u670817\u65e5\u306b\u6226\u7565\u7684\u696d\u52d9\u63d0\u643a\u3092\u7de0\u7d50\u3057\u305f\u3053\u3068\u3092\u53d7\u3051\u3066\u306e\u3082\u306e\u3067\u3059\u3002<\/p>\n

NTT Com\u3068\u30c8\u30e9\u30f3\u30b9\u30b3\u30b9\u30e2\u30b9\u304c\u63d0\u643a\u3002NTT\u30b3\u30e0\u306e\u30c7\u30b8\u30bf\u30eb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u30c8\u30e9\u30f3\u30b9\u30b3\u30b9\u30e2\u30b9\u306e\u30c8\u30c3\u30d7BPO\u30b9\u30ad\u30eb\u3092\u878d\u5408\u3002NTT\u30b3\u30e0\u306e\u30c7\u30b8\u30bf\u30eb\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u30c8\u30e9\u30f3\u30b9\u30b3\u30b9\u30e2\u30b9\u306e\u5353\u8d8a\u3057\u305fBPO\u30b9\u30ad\u30eb\u3092\u7d44\u307f\u5408\u308f\u305b\u3001\u5b8c\u5168\u306a\u30d3\u30b8\u30cd\u30b9\u30d7\u30ed\u30bb\u30b9\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u30b7\u30b9\u30c6\u30e0\u306e\u30bb\u30c3\u30c8\u30a2\u30c3\u30d7\u304b\u3089\u65e5\u3005\u306e\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u307e\u3067\u3001\u3059\u3079\u3066\u3092\u30ab\u30d0\u30fc\u3057\u307e\u3059\u3002<\/p>\n

\u65e5\u672c\u306e\u7d4c\u6e08\u7523\u696d\u7701\u306f\u30012025\u5e74\u307e\u3067\u306b\u65e5\u672c\u304c\u300c\u30c7\u30b8\u30bf\u30eb\u306e\u5d16\u300d\u306b\u7a81\u304d\u5f53\u305f\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3068\u8b66\u544a\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u554f\u984c\u306f\u3001\u5c11\u5b50\u9ad8\u9f62\u5316\u306b\u3088\u308b\u52b4\u50cd\u4eba\u53e3\u306e\u6e1b\u5c11\u306b\u3088\u3063\u3066\u60aa\u5316\u3057\u3066\u3044\u307e\u3059\u3002\u7d4c\u55b6\u8cc7\u6e90\u3092\u6700\u9069\u5316\u3057\u3001\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\u696d\u52d9\u306e\u3088\u3046\u306a\u975e\u4e2d\u6838\u696d\u52d9\u3092\u52b9\u7387\u5316\u3059\u308b\u3053\u3068\u304c\u3001\u4eca\u3084\u91cd\u8981\u306a\u512a\u5148\u8ab2\u984c\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u4f01\u696d\u306f\u6301\u7d9a\u7684\u306a\u6210\u9577\u3092\u671b\u3093\u3067\u3044\u307e\u3059\u3002<\/p>\n

\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a \u96fb\u901aPR\u3001\u4f01\u696d\u30e1\u30c7\u30a3\u30a2\u3092\u5f37\u5316\u3059\u308b\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u3092\u958b\u59cb<\/a><\/strong><\/p>\n

2024\u5e747\u6708\u3001NTT Com\u306f\u30c8\u30e9\u30f3\u30b9\u30b3\u30b9\u30e2\u30b9\u3068\u63d0\u643a\u3002\u4e21\u793e\u306f\u6226\u7565\u7684\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3092\u7d50\u3073\u3001\u8ab2\u984c\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u307e\u3059\u3002\u9769\u65b0\u7684\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u5171\u540c\u958b\u767a\u3068\u3001\u304a\u5ba2\u69d8\u306e\u5c0e\u5165\u30fb\u904b\u7528\u652f\u63f4\u3067\u3059\u3002\u63d0\u643a\u3092\u958b\u59cb\u3057\u3066\u4ee5\u6765\u3001\u4e21\u793e\u306f\u3055\u307e\u3056\u307e\u306a\u30a2\u30a4\u30c7\u30a2\u3067\u5354\u529b\u3057\u3066\u304d\u307e\u3057\u305f\u3002\u4e21\u793e\u306e\u72d9\u3044\u306f\u3001\u975e\u4e2d\u6838\u4e8b\u696d\u306e\u6539\u5584\u3067\u3059\u3002\u3053\u308c\u306f\u3001\u9867\u5ba2\u304b\u3089\u591a\u304f\u306e\u95a2\u5fc3\u3092\u96c6\u3081\u3001\u63a1\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n

NTT\u30b3\u30e0<\/a> \u306f\u3001AI\u306e\u3088\u3046\u306a\u9ad8\u5ea6\u306a\u6280\u8853\u3092\u4f7f\u7528\u3057\u3066\u3044\u307e\u3059\u3002 \u30c8\u30e9\u30f3\u30b9\u30b3\u30b9\u30e2\u30b9<\/a>\u306e\u5f37\u529b\u306a\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u30fb\u30b9\u30ad\u30eb\u3002\u5f7c\u3089\u306f\u30af\u30e9\u30a4\u30a2\u30f3\u30c8\u306e\u6210\u9577\u3092\u652f\u63f4\u3059\u308b\u3053\u3068\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002\u975e\u4e2d\u6838\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u3092\u6539\u5584\u3057\u3001\u7ba1\u7406\u3059\u308b\u3053\u3068\u3067\u3053\u308c\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>","protected":false},"excerpt":{"rendered":"

NTT Communications Corporation and transcosmos inc. have officially commenced full-scale delivery of their jointly developed “Digital BPO” solutions. This launch happens after the two companies formed a strategic business alliance on July 17, 2024. NTT Com and transcosmos are joining forces. They combine NTT Com\u2019s digital solutions with transcosmos\u2019s top BPO skills. Together, they provide complete business process outsourcing. This covers everything from system setup to daily operations. Japan\u2019s Ministry of Economy, Trade and Industry warns that by 2025, the country may hit a \u201cdigital cliff.\u201d This issue is worsened by a shrinking workforce from low birthrates and an aging population. Optimizing management resources and streamlining non-core tasks, like back-office […]<\/p>\n","protected":false},"author":7,"featured_media":10351,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[1193,465,428,3708,594,634],"ppma_author":[572],"class_list":{"0":"post-10350","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-apac","8":"category-customer-experience","9":"category-japan","10":"category-martech","11":"category-news","12":"category-regional","13":"tag-business-alliance","14":"tag-contact-center","15":"tag-customer-experience","16":"tag-digital-bpo","17":"tag-ntt-com","18":"tag-transcosmos"},"yoast_head":"\nNTT 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