{"id":10350,"date":"2025-04-29T12:25:49","date_gmt":"2025-04-29T12:25:49","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=10350"},"modified":"2025-04-29T12:56:15","modified_gmt":"2025-04-29T12:56:15","slug":"ntt-com-and-transcosmos-launch-digital-bpo-solutions","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/ntt-com-and-transcosmos-launch-digital-bpo-solutions\/","title":{"rendered":"NTT Com\u3068\u30c8\u30e9\u30f3\u30b9\u30b3\u30b9\u30e2\u30b9\u3001\u30c7\u30b8\u30bf\u30ebBPO\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u63d0\u4f9b\u3092\u958b\u59cb"},"content":{"rendered":"

NTT Communications Corporation and transcosmos inc. have officially commenced full-scale delivery of their jointly developed “Digital BPO” solutions. This launch happens after the two companies formed a strategic business alliance on July 17, 2024.<\/p>

NTT Com and transcosmos are joining forces. They combine NTT Com’s digital solutions with transcosmos’s top BPO skills. Together, they provide complete business process outsourcing. This covers everything from system setup to daily operations.<\/p>

Japan’s Ministry of Economy, Trade and Industry warns that by 2025, the country may hit a “digital cliff.” This issue is worsened by a shrinking workforce from low birthrates and an aging population. Optimizing management resources and streamlining non-core tasks, like back-office operations, are now key priorities. Businesses want to achieve sustainable growth.<\/p>

\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a \u96fb\u901aPR\u3001\u4f01\u696d\u30e1\u30c7\u30a3\u30a2\u3092\u5f37\u5316\u3059\u308b\u30a4\u30cb\u30b7\u30a2\u30c1\u30d6\u3092\u958b\u59cb<\/a><\/strong><\/p>

2024\u5e747\u6708\u3001NTT Com\u306f\u30c8\u30e9\u30f3\u30b9\u30b3\u30b9\u30e2\u30b9\u3068\u63d0\u643a\u3002\u4e21\u793e\u306f\u6226\u7565\u7684\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3092\u7d50\u3073\u3001\u8ab2\u984c\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u307e\u3059\u3002\u9769\u65b0\u7684\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u5171\u540c\u958b\u767a\u3068\u3001\u304a\u5ba2\u69d8\u306e\u5c0e\u5165\u30fb\u904b\u7528\u652f\u63f4\u3067\u3059\u3002\u63d0\u643a\u3092\u958b\u59cb\u3057\u3066\u4ee5\u6765\u3001\u4e21\u793e\u306f\u3055\u307e\u3056\u307e\u306a\u30a2\u30a4\u30c7\u30a2\u3067\u5354\u529b\u3057\u3066\u304d\u307e\u3057\u305f\u3002\u4e21\u793e\u306e\u72d9\u3044\u306f\u3001\u975e\u4e2d\u6838\u4e8b\u696d\u306e\u6539\u5584\u3067\u3059\u3002\u3053\u308c\u306f\u3001\u9867\u5ba2\u304b\u3089\u591a\u304f\u306e\u95a2\u5fc3\u3092\u96c6\u3081\u3001\u63a1\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>

NTT Com<\/a> \u306f\u3001AI\u306e\u3088\u3046\u306a\u9ad8\u5ea6\u306a\u6280\u8853\u3092\u4f7f\u7528\u3057\u3066\u3044\u307e\u3059\u3002 transcosmos<\/a>‘s strong operational skills. They aim to help clients grow. They do this by improving and managing non-core business processes.<\/p>","protected":false},"excerpt":{"rendered":"

NTT Communications Corporation and transcosmos inc. have officially commenced full-scale delivery of their jointly developed “Digital BPO” solutions. This launch happens after the two companies formed a strategic business alliance on July 17, 2024.NTT Com and transcosmos are joining forces. They combine NTT Com’s digital solutions with transcosmos’s top BPO skills. Together, they provide complete business process outsourcing. This covers everything from system setup to daily operations.Japan’s Ministry of Economy, Trade and Industry warns that by 2025, the country may hit a “digital cliff.” This issue is worsened by a shrinking workforce from low birthrates and an aging population. Optimizing management resources and streamlining non-core tasks, like back-office operations, are […]<\/p>\n","protected":false},"author":7,"featured_media":10351,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[1193,465,428,3708,594,634],"ppma_author":[572],"class_list":["post-10350","post","type-post","status-publish","format-standard","has-post-thumbnail","category-apac","category-customer-experience","category-japan","category-martech","category-news","category-regional","tag-business-alliance","tag-contact-center","tag-customer-experience","tag-digital-bpo","tag-ntt-com","tag-transcosmos"],"yoast_head":"\nNTT 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