{"id":10199,"date":"2025-04-25T10:56:08","date_gmt":"2025-04-25T10:56:08","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=10199"},"modified":"2025-04-25T10:56:08","modified_gmt":"2025-04-25T10:56:08","slug":"asobica-launches-ai-tool-to-automate-customer-feedback","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/asobica-launches-ai-tool-to-automate-customer-feedback\/","title":{"rendered":"\u30a2\u30bd\u30d3\u30ab\u3001\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u81ea\u52d5\u5316\u3059\u308bAI\u30c4\u30fc\u30eb\u3092\u767a\u8868"},"content":{"rendered":"<p>\u30bc\u30ed\u30d1\u30fc\u30c6\u30a3\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u304f\u672c\u97f3\u30c7\u30fc\u30bf\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u300ccoorum\uff08\u30af\u30fc\u30e9\u30e0\uff09\u300d\u3092\u63d0\u4f9b\u3059\u308b\u682a\u5f0f\u4f1a\u793e\u30a2\u30bd\u30d3\u30ab\u306f\u3001\u300ccoorum\uff08\u30af\u30fc\u30e9\u30e0\uff09\u300d\u30b7\u30ea\u30fc\u30ba\u306b\u3001AI\u3092\u6d3b\u7528\u3057\u3001\u3059\u3079\u3066\u306e\u304a\u5ba2\u69d8\u306e\u58f0\u3092\u4e00\u5143\u7ba1\u7406\u30fb\u5206\u6790\u30fb\u6539\u5584\u63d0\u6848\u66f8\u4f5c\u6210\u3092\u81ea\u52d5\u5316\u3059\u308b\u300ccoorum 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<a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/masterpiece-group-launches-ai-bpo-agent-saas-service\/\" rel=\"bookmark\">\u30de\u30b9\u30bf\u30fc\u30d4\u30fc\u30b9\u30fb\u30b0\u30eb\u30fc\u30d7\u3001AI-BPO\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3001SaaS\u30b5\u30fc\u30d3\u30b9\u3092\u958b\u59cb<\/a><\/strong><\/p>\n<p>\u4eca\u307e\u3067\u306f\u3001 <a href=\"https:\/\/asobica.co.jp\/\">\u30a2\u30bd\u30d3\u30ab<\/a> \u306f\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u30c4\u30fc\u30eb\u300c\u30af\u30fc\u30e9\u30e0\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u300d\u3001\u30ea\u30b5\u30fc\u30c1\u30c4\u30fc\u30eb\u300c\u30af\u30fc\u30e9\u30e0\u30ea\u30b5\u30fc\u30c1\u300d\u3001\u30ed\u30a4\u30e4\u30eb\u30ab\u30b9\u30bf\u30de\u30fc\u5206\u6790\u30c4\u30fc\u30eb\u300c\u30af\u30fc\u30e9\u30e0\u30a4\u30f3\u30b5\u30a4\u30c8\u300d\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u6a5f\u80fd\u300cHONNE AI\u300d\u306e\u63d0\u4f9b\u3092\u901a\u3058\u3066\u3001\u98f2\u98df\u5e97\u30fb\u5c0f\u58f2\u5e97\u30fb\u30e1\u30fc\u30ab\u30fc\u306e\u9867\u5ba2\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u6349\u3048\u305f\u5546\u54c1\u958b\u767a\u3084\u8ca9\u4fc3\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3092\u652f\u63f4\u3057\u3066\u3044\u307e\u3059\u3002\"<\/p>\n<p>\u4eca\u56de\u767a\u58f2\u3059\u308b\u300c\u30af\u30fc\u30e9\u30e0\u30ec\u30dd\u30fc\u30c8\u300d\u306f\u3001\u300c\u30af\u30fc\u30e9\u30e0\u300d\u30b7\u30ea\u30fc\u30ba\u521d\u306e\u30c7\u30fc\u30bf\u6d3b\u7528\u5206\u91ce\u306b\u8e0f\u307f\u8fbc\u3093\u3060\u88fd\u54c1\u3067\u3059\u3002\u5546\u54c1\u4f53\u9a13\u4fa1\u5024\u306e\u7d4c\u5e74\u5909\u5316\u3092\u5206\u6790\u3057\u3001\u5177\u4f53\u7684\u306a\u6539\u5584\u63d0\u6848\u307e\u3067\u884c\u3048\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3059\u308b\u3053\u3068\u3067\u3001\u5546\u54c1\u958b\u767a\u3084\u30d6\u30e9\u30f3\u30c9\u6226\u7565\u3001\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u6226\u7565\u306e\u6539\u5584\u306a\u3069\u3001\u3088\u308a\u7dcf\u5408\u7684\u306a\u9867\u5ba2\u4f53\u9a13\uff08CX\uff09\u306e\u5411\u4e0a\u3092\u76ee\u6307\u3057\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u6a5f\u80fd\u300cHonne AI\u300d\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u5546\u54c1\u4f01\u753b\u3001\u8ca9\u4fc3\u4f01\u753b\u3001SNS\u904b\u7528\u3001\u5e97\u8217\u958b\u767a\u306a\u3069\u3001\u90e8\u9580\u3054\u3068\u306b\u6700\u9069\u5316\u3055\u308c\u305f\u63d0\u6848\u3092\u81ea\u52d5\u751f\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u9867\u5ba2\u30a4\u30f3\u30b5\u30a4\u30c8\u306e\u5206\u6790\u306b\u304b\u304b\u308b\u6642\u9593\u3092\u5927\u5e45\u306b\u77ed\u7e2e\u3057\u3001\u793e\u5185\u306e\u8ab0\u3082\u304c\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3067\u304d\u308b\u4e16\u754c\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<p><strong>\u30bd\u30fc\u30b9 <a href=\"https:\/\/prtimes.jp\/main\/html\/rd\/p\/000000192.000030943.html\">PR\u30bf\u30a4\u30e0\u30ba<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Asobica Inc., which provides the honest opinion data platform &#8220;coorum&#8221; based on zero-party data, is launching &#8220;coorum report&#8221;, a new addition to the &#8220;coorum&#8221; series that uses AI to automate the centralized management, analysis, and creation of improvement proposals for all customer feedback. &#8220;Coorum Report&#8221; is a product that uses Asobica&#8217;s proprietary AI agent, &#8220;Honne AI*,&#8221; to automatically analyze a variety of data sources by integrating qualitative data such as customer social media, inquiries, surveys, product reviews, and community posts with customer data such as product masters and customer IDs to discover potential issues and value hidden in products and brands, and even create proposals summarizing areas for improving product [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":10240,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[1323,3608,3607,428,3606,1247],"ppma_author":[205],"class_list":{"0":"post-10199","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-apac","8":"category-customer-experience","9":"category-japan","10":"category-martech","11":"category-news","12":"category-regional","13":"tag-ai-agents","14":"tag-asobica","15":"tag-coorum","16":"tag-customer-experience","17":"tag-honne-ai","18":"tag-saas"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Asobica has launched a new product called &quot;coorum report&quot;<\/title>\n<meta name=\"description\" content=\"Asobica launches &quot;coorum report,&quot; an AI-powered tool that streamlines customer feedback and improvement proposals using zero-party data.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/asobica-launches-ai-tool-to-automate-customer-feedback\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Asobica has launched a new product called &quot;coorum report&quot;\" \/>\n<meta property=\"og:description\" content=\"Asobica launches &quot;coorum report,&quot; an AI-powered tool that streamlines customer 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