{"id":10088,"date":"2025-04-24T11:34:17","date_gmt":"2025-04-24T11:34:17","guid":{"rendered":"https:\/\/itbusinesstoday.com\/?p=10088"},"modified":"2025-04-24T11:34:17","modified_gmt":"2025-04-24T11:34:17","slug":"masterpiece-group-launches-ai-bpo-agent-saas-service","status":"publish","type":"post","link":"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/masterpiece-group-launches-ai-bpo-agent-saas-service\/","title":{"rendered":"\u30de\u30b9\u30bf\u30fc\u30d4\u30fc\u30b9\u30fb\u30b0\u30eb\u30fc\u30d7\u3001AI-BPO\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3001SaaS\u30b5\u30fc\u30d3\u30b9\u3092\u958b\u59cb"},"content":{"rendered":"<p>\u30de\u30b9\u30bf\u30fc\u30d4\u30fc\u30b9\u30fb\u30b0\u30eb\u30fc\u30d7\u682a\u5f0f\u4f1a\u793e\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u5411\u3051AI SaaS\u30b5\u30fc\u30d3\u30b9\u300cAI-BPO\u300d\u3068\u9023\u643a\u3057\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u7279\u5316\u578bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u63d0\u4f9b\u3092\u958b\u59cb\u3057\u307e\u3059\u3002<\/p>\n<p>\u8fd1\u5e74\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u306f\u3001\u4eba\u624b\u4e0d\u8db3\u3084\u63a1\u7528\u96e3\u3001\u904b\u55b6\u30b3\u30b9\u30c8\u306e\u4e0a\u6607\u306a\u3069\u6df1\u523b\u306a\u8ab2\u984c\u3092\u62b1\u3048\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u30b8\u30a7\u30cd\u30ec\u30fc\u30c6\u30a3\u30d6AI\u6280\u8853\u306e\u9032\u5316\u306b\u4f34\u3044\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u696d\u52d9\u52b9\u7387\u5316\u306e\u30cb\u30fc\u30ba\u304c\u9ad8\u307e\u3063\u3066\u3044\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u5f93\u6765\u306eAI\u30b7\u30b9\u30c6\u30e0\u3067\u306f\u3001\u8907\u96d1\u306a\u5bfe\u8a71\u3084\u9ad8\u5ea6\u306a\u8981\u4ef6\u306e\u628a\u63e1\u304c\u96e3\u3057\u304f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3067\u306e\u6d3b\u7528\u306b\u306f\u9650\u754c\u304c\u3042\u308a\u307e\u3057\u305f\u3002\u305d\u3053\u3067\u30de\u30b9\u30bf\u30fc\u30d4\u30fc\u30b9\u3067\u306f\u3001\u3088\u308a\u9ad8\u5ea6\u306aAI\u3092\u6d3b\u7528\u3057\u305f\u81ea\u52d5\u96fb\u8a71\u5fdc\u5bfe\u3092\u5b9f\u73fe\u3059\u308b\u300cAI-BPO\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u300d\u3092\u958b\u767a\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u30de\u30b9\u30bf\u30fc\u30d4\u30fc\u30b9\u3067\u306f\u3001\u300cAI-BPO\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u300d\u306e\u63d0\u4f9b\u3092\u76ae\u5207\u308a\u306b\u3001\u4eba\u3068AI\u306e\u5171\u5b58\u306b\u3088\u308b\u696d\u52d9\u6700\u9069\u5316\u3092\u63a8\u9032\u3057\u3066\u307e\u3044\u308a\u307e\u3059\u3002\u4eca\u5f8c\u306f\u3001\u611f\u60c5\u5206\u6790\u3084\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u5bfe\u5fdc\u306a\u3069\u3001\u3088\u308a\u4eba\u9593\u306b\u8fd1\u3044\u5bfe\u8a71\u3092\u5b9f\u73fe\u3059\u308b\u6a5f\u80fd\u3092\u8ffd\u52a0\u3057\u3001\u30b5\u30dd\u30fc\u30c8\u54c1\u8cea\u306e\u3055\u3089\u306a\u308b\u5411\u4e0a\u3092\u56f3\u3063\u3066\u3044\u304f\u4e88\u5b9a\u3067\u3059\u3002<\/p>\n<p><strong>\u3053\u3061\u3089\u3082\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\uff1a <a class=\"p-url\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/customer-experience\/ivry-forms-strategic-partnership-agreement-with-sc-digital\/\" rel=\"bookmark\">IVRy\u3001SC\u30c7\u30b8\u30bf\u30eb\u3068\u6226\u7565\u7684\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u5951\u7d04\u3092\u7de0\u7d50<\/a><\/strong><\/p>\n<p>AI\u6280\u8853\u304c\u9032\u5316\u3059\u308b\u306b\u3064\u308c\u3066 <a href=\"https:\/\/www.m-piece.com\/\">\u30de\u30b9\u30bf\u30fc\u30d4\u30fc\u30b9\u30fb\u30b0\u30eb\u30fc\u30d7<\/a> \u306f\u3001\u30d3\u30b8\u30cd\u30b9\u52b9\u7387\u3068\u9867\u5ba2\u4f53\u9a13\u306e\u4e21\u65b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u7d9a\u3051\u307e\u3059\u3002<\/p>\n<p><strong>\u30bd\u30fc\u30b9 <a href=\"https:\/\/prtimes.jp\/main\/html\/rd\/p\/000000010.000085482.html\">PR\u30bf\u30a4\u30e0\u30ba<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Masterpiece Group Inc. will begin offering a contact center-specialized AI agent in conjunction with &#8220;AI-BPO,&#8221; an AI SaaS service for contact centers. In recent years, the call center industry has been facing serious issues such as labor shortages, recruitment difficulties, and rising operating costs. \u200bIn addition, with the evolution of generative AI technology, there is a growing need to use AI to improve business efficiency. \u200bHowever, conventional AI systems have difficulty in identifying complex dialogues and advanced requirements, which limits their use in call center operations. \u200bIn light of this, Masterpiece has developed &#8220;AI-BPO Agent&#8221; to realize automated telephone response using more advanced AI. Masterpiece will continue to promote the [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":10110,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"wprm-recipe-roundup-name":"","wprm-recipe-roundup-description":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"footnotes":""},"categories":[208,188,211,92,237,206],"tags":[3576,476,428,3577,1967],"ppma_author":[205],"class_list":{"0":"post-10088","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-apac","8":"category-customer-experience","9":"category-japan","10":"category-martech","11":"category-news","12":"category-regional","13":"tag-ai-bpo","14":"tag-contact-centers","15":"tag-customer-experience","16":"tag-masterpiece-group","17":"tag-saas-service"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Masterpiece Group Inc. Launches of AI-BPO Agent<\/title>\n<meta name=\"description\" content=\"Masterpiece Group launches AI-BPO Agent, an AI SaaS solution designed to enhance contact center operations with specialized AI support.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itbusinesstoday.com\/ja\/martech\/masterpiece-group-launches-ai-bpo-agent-saas-service\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Masterpiece Group Inc. 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